Senior Repair Agent

Best Buy

Charlotte, North Carolina

JOB DETAILS
SKILLS
Consumer Electronics, Customer Experience, Customer Relations, Functional Testing, Identify Issues, Lift/Move 50 Pounds, Product Costing, Product Testing, Team Lead/Manager, Team Player
LOCATION
Charlotte, North Carolina
POSTED
11 days ago

The Senior Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include providing work direction and product repair training to a team of repair agents. They also manage the work-in-progress (WIP) units.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Leads a team of repair agents, provides work direction, and leads repair training for a specific product category.
  • Diagnoses, orders, and installs product and parts for repair.
  • Contacts customers with quotes for repair and answers questions regarding cost, product installation, and operation.
  • Completes routine functionality and quality testing on all products.
  • Partners with Team Assistants and Repair Agents to manage work-in-process (WIP) repairs.
Basic Qualifications
  • Able to stand and sit for long periods of time
  • Able to work in a fast-paced environment
  • Able to work in a non-climate-controlled environment
  • Able to lift weight up to 50 pounds with or without accommodation

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/