Senior QA Analyst

Overview OVERVIEW: Develops and executes formal test plans to ensure the delivery of quality software applications. Is also involved in test planning, writing test cases/scripts, test case automation and execution of automated scripts.

Primary Duties & Responsibilities PRIMARY DUTIES & RESPONSIBILITIES:

• Works with development, testing and production teams to develop, publish and implement software quality assurance plans.
• Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary.
• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
• Monitors, evaluates, manages and executes audit and testing processes to ensure compliance.
• Coordinates and facilitates quality assurance activities across projects with project managers.
• Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables.
• Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs.
• Analyzes and identifies trends in IT performance metrics.
• Designs, monitors and analyzes performance metrics program for quality improvement initiatives.
• Documents all problems and assists in their resolution.
• Makes recommendations and directs improvements to the software development lifecycle process.

Senior analysts also:

• Conduct audits and analyze findings to develop appropriate corrective action recommendations.
• Documents non-compliance to policies, process and standards and assists in their resolution.
• Deliver quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners.
• Provide training on established processes and policies.
• Provide guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables.

Education & Experience EDUCATION & EXPERIENCE:

• Bachelors Degree in Computer Science, Information System, Business Administration, or related field or equivalent experience.
• 6 years of systems development and testing experience, with at least 3 years in a focused Quality Assurance and Test Planning role.
• Knowledge of systems lifecycle development, project management, and quality management.
• Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required.
• Understanding of the requirements of Sarbanes Oxley compliance as it relates to software applications and information technology environments.
• Ability to multi-task management.
• Mature professional and team player.
• Strong written and oral communications skills.
• Must be solution oriented and a creative problem solver.
• Must be process oriented.

Technical Knowledge & Experience TECHNICAL KNOWLEDGE & EXPERIENCE:

• Minimum of 5 years of experience in QA, software testing, or related IT quality disciplines.
• Experience as a lead tester for major releases.
• Strong knowledge of system testing methodologies.
• Direct experience with automated testing tools and reporting platforms.
• Extensive experience in data analysis, verification, and statistical reporting.
• Experience with project-based methodologies.
• Knowledge of data privacy practices and laws.
• API testing experience (REST/SOAP) with tools such as Postman and Swagger.
• SQL query writing and execution, including validation of data integrity, joins, stored procedures, and backend data validation.
• Database testing experience (relational databases such as SQL Server, Oracle, MySQL).
• Performance testing experience using tools such as JMeter, LoadRunner, BlazeMeter, or similar platforms.

Preferred knowledge and use of automation tools such as Selenium, Cypress, Playwright, or similar frameworks.

• Preferred knowledge and testing experience in Salesforce and E1 CRM systems.
• Preferred knowledge and testing experience in MuleSoft integration testing, including validating API-led connectivity, data transformations, and end-to-end integration flows.
• Preferred knowledge using Anypoint Studio for MuleSoft development, testing, debugging, and integration flow validation.

Physical Requirements PHYSICAL REQUIREMENTS:

• Typical office environment.
• The position will require minimal travel.