Senior Project Manager - #26-18710

Duration: 12 Months
Overview:

We are seeking an experienced Project Manager to manage the delivery side of the IT Operations and Service Desk AI, automation, and efficiency initiatives. This role owns planning, coordination, governance, and readiness while partnering with a third-party vendor responsible for implementation. As the delivery lead, you will ensure internal teams and stakeholders are aligned, vendor execution is effectively coordinated, and leadership has clear visibility into progress, risks, and decisions through executive-level reporting.

Key Responsibilities:

• Serve as the project lead for Service Desk transformation initiatives
• Own client-side planning, execution oversight, and delivery to production
• Develop and maintain project plans, milestones, dependencies, and readiness activities
• Coordinate and track project deliverables, risks, and dependencies
• Facilitate cross-functional alignment across EUC, Service Desk, Architecture, Security, Infrastructure, and Operations teams
• Manage RAID and ensure alignment with enterprise governance, security, and compliance standards
• Provide clear, consistent status reporting and participate in executive-level updates
• Maintain project documentation, decision logs, and delivery artifacts
• Support additional operations or service desk initiatives as needed (no people management)

Required Qualifications:

• 8 years of Project Management experience delivering enterprise technology initiatives
• PMP or comparable project management certification
• Expertise in SAFe Agile and Waterfall methodologies
• Solid experience managing the client-side of vendor-led implementations
• Proven ability to coordinate cross-functional teams and external partners
• Experience delivering AI, automation, digital workplace, or service management solutions
• Familiarity with AI-driven service desk, conversational AI, or co-resolution platforms
• Experience with ServiceNow and Microsoft Teams
• Strong communication, organizational, and stakeholder management skills

Preferred Qualifications:

• Bachelor’s degree
• Experience managing proof of concept to pilot to production transitions
• Background in end-user services, digital workplace, or IT operations programs

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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