Requirements:
Proven project management experience in UCaaS and CCaaS implementations.
Expertise in Zoom and RingCentral platforms, with a strong understanding of cloud communication services.
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience with Microsoft Dynamics CRM and SharePoint (preferred but not required).
Strong knowledge of VoIP technologies, SIP trunking, and cloud-based communication best practices.
Ability to manage multiple high-priority projects in a fast-paced environment.
Exceptional problem-solving skills with the ability to handle escalations independently.
Excellent communication, leadership, and stakeholder management skills.
Self-motivated with a strong sense of ownership and accountability.
Familiarity with Zoom and RingCentral training programs, including:Zoom Administrator Training, Zoom Phone Certification
RingCentral University, RingCentral MVP Certification
Preferred Skills & Certifications:
Project Management Certifications (PMP, CaPMP, Six Sigma) preferred but not required.
Certifications in Zoom (Zoom Administrator, Zoom Phone Certification) and RingCentral (RingCentral CX, RingCentral MVP Certification) highly desirable.
Strong multitasking ability and adaptability in a dynamic work environment.
Ability to lead cross-functional teams and collaborate across departments.
Education & Experience:
Associate degree or equivalent technical education preferred.
Minimum 3+ years of hands-on experience in UCaaS, CCaaS, VoIP, or cloud communication solutions.
Join our team and be at the forefront of cloud communication innovations, helping businesses transform their voice, video, and contact center experiences with Zoom and RingCentral solutions!
Key Responsibilities:
Lead UCaaS & CCaaS Implementations:Oversee end-to-end project execution for Zoom and RingCentral solutions.
Develop and maintain comprehensive project plans to drive successful implementations.
Coordinate with cross-functional teams, including engineers, vendors, and customer stakeholders.
Ensure smooth deployment, testing, and configuration of cloud communication platforms.
Customer & Stakeholder Engagement:Serve as the primary point of contact for customers throughout the project lifecycle.
Conduct kickoff meetings, regular status updates, and post-implementation evaluations.
Provide technical and strategic insights on best practices for Zoom and RingCentral.
Proactively manage customer expectations, addressing risks and issues effectively.
Resource & Risk Management:Maximize team efficiency by optimizing field engineering schedules.
Identify potential project risks and implement proactive mitigation strategies.
Maintain compliance with documentation standards and ensure accurate project tracking.
Process Optimization & Reporting:Generate reports on project progress, resource utilization, and key performance metrics.
Maintain and update project tracking tools, including MS SharePoint and CRM platforms.
Oversee keycode activity to ensure seamless transitions to cloud-based communication solutions.
Participate in off-hours and on-call rotations as needed.
Position Summary:
We are looking for a dynamic and results-driven Project Manager to lead UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects, with a primary focus on Zoom and RingCentral platforms. This role requires a forward-thinking professional with expertise in cloud communications, VoIP technologies, and project management methodologies to deliver cutting-edge solutions.
As a key player in our Service & Delivery team, you will work closely with customers, engineers, and internal stakeholders to ensure seamless deployments, optimize resource allocation, and maintain top-tier customer satisfaction. You will manage projects from initiation to completion, ensuring they are delivered on time, within budget, and aligned with industry best practices.
Packet Fusion began as a small Nortel reseller in the late 1990s, but things began to change in 2001. That date marked the year Matt Pingatore joined Packet Fusion. A background in telephony sales and a drive to lead landed Matt at the helm of Packet Fusion as CEO and owner. It was an event that would transform us from a company focused on one telephony solution to a consultative partner serving clients with a variety of technologies and support services.
Sensing a shift in the marketplace from Nortel and seeing a rising star in ShoreTel, Matt brought Packet Fusion into a new era of VoIP. Superior technology coupled with our ability to adapt empowered us to surpass expectations. Since 2007, Packet Fusion has garnered six Partner of the Year awards and eight Circle of Excellence awards, tangible proof of our ability to help clients meet business objectives no matter their needs. Despite all the accolades, Packet Fusion’s real success remains seeing our hundreds of clients benefit from better communication and VoIP solutions. As the communications landscape continues to shift, businesses need unified communications and collaboration (UCC) tools, call center technology and training, elastic workforce capabilities, and more.
Our industry hasn’t remained stagnant, and neither have we. We have successfully continued into the world of cloud service offerings reaching beyond the UCaas and CCaaS spaces and expanded into a full technology stack access including Profesional Services, Security and AI. Packet Fusion meets these changes with thought leadership, a customized client approach and knowing the technology industry growth will write the next chapter in our story.
Ultimately, the Packet Fusion story isn’t about how many awards we’ve won and the goals we’ve accomplished. Our story is about you and how we grow and change to meet the needs you have.