Senior Project Coordinator Service

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We're Offering

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range:28.32-37.00 per hour plus sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction

Essential Duties and Responsibilities

Follows all company policies and procedures as listed, but not limited to:Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.

Improving service image and satisfactionReceiving service callsDispatch service calls to techs one at a time-Service time and utilization admin-Service invoicing-Administer PMA program and reports-Coordinate service parts pickup for service tech and customers-Service Inventory Control-Used equipment management admin-Service call follow ups-Service marketing supportService reporting:Log all service calls on our service request program in a timely fashionStock ReorderingSpecial service customer programsOrganizes and maintains service file system and files correspondence and other recordsPrepares outgoing service mail and correspondence, including e-mail and faxesMaintains a safe, orderly, and clean working environment.Attend forklift operators training course to be able to accept and release shipmentsEnter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.Assist in resolution of order related issues.Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.Follow ISO procedures, document control, and provide general administrative support.Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI's may be affected.Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.Contact with the Forwarder Shipping Agent to complete the customs declaration of export products.Responsible for customs clearance of imported materials and equipment.Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.No supervisory responsibilities for this role.All other duties as assigned.

Qualifications

• High school diploma or equivalent
• 5+years order entry experience or equivalent experience.

Preferred Qualifications

• Associate's degree or higher in a related field
• Prior EnerSys experience

General Job Requirements

• Generic
• Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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