Senior Program Manager, Executive Volunteering , Amazon Community Impact

The Amazon Community Impact (ACI) team helps Amazon prioritize and address societal problems where we can make a difference by leveraging the company"s unique assets (technology, logistics, expertise). With over 1.5 million Amazonians living and working across 60+ countries, there is unprecedented opportunity to scale collective impact by connecting our greatest asset-our people-to community initiatives through volunteering. We view volunteering as a strategic advantage that can amplify each of our community impact priorities: disaster relief, food security, and education.

The ACI Volunteering team"s vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Through globally relevant products and programs we enable and enhance the volunteering experience for Amazonians.

The Executive Volunteering Lead is a senior program manager who owns volunteering strategy and execution for a portfolio of global senior leaders (Directors, Vice Presidents, Senior VPs, C-Suite) and their organizations. This role works backwards from executive and business priorities to create strategic volunteering plans, collaborate with key stakeholders to bring plans to fruition, identify and close gaps in existing volunteering products, and drive execution to deliver measurable community and employee impact.

Successful candidates think big and dive deep to build volunteering plans that drive measurable impact. You define an organization's volunteering strategy based on deep customer understanding and are comfortable operating at all levels of the organization, from presenting to S-Team (C-suite) members to working hands-on with Community Ambassadors (volunteer event coordinators). You excel at translating strategic vision into execution, analyzing data, and building scalable mechanisms. You're a force multiplier who deploys AI tools and agents to challenge your thinking, redesign processes, automate workflows, and expand organizational capacity. You collaborate effectively with diverse teams and have the executive presence to influence senior leadership while remaining approachable to frontline volunteers.

Key job responsibilities

Strategic Planning:

• Own the end-to-end volunteering strategy and vision for assigned senior leader (Director, Vice President, Senior Vice President) organizations, designing high-impact experiences including signature executive engagements, flagship programs, and campaign integration. Work backwards from executive priorities, business rhythms, and organizational goals to define volunteering strategies that inform business and community impact strategy.
• Write product requirements strategy documents to define new volunteering program and inform products that create meaningful business and community impact.
• Leverage narrative docs to drive cross-organizational alignment.
• Use data and KPI metrics to inform strategy, prioritize initiatives, make tradeoff decisions, and demonstrate ROI to senior leadership.

Roadmap Execution & Mechanisms:

• Create and maintain multi-year roadmaps that align executive engagement, volunteer experiences, and ACI priorities.
• Empower generative and agentic AI tools and agents (e.g. using Amazon Quick Suite, Kiro, Claude) to accelerate workflows such as writing, data analysis, status reporting, or stakeholder communications.
• Make prioritization trade-offs based on dependencies, risks, customer impact, and effort. Prioritize volunteering product feature development based on impact, effort, and strategic alignment.
• Build automated dashboards that track ROI and program metrics to simplify reporting for executive leadership through monthly and quarterly business reviews.
• Translate data insights to inform tradeoff decisions and strategic shifts based on what"s working and what"s not working.
• Create compelling data visualizations and reports that measure effectiveness of volunteering strategies, key success metrics, and tell the story of volunteering impact.

Stakeholder Management:

• Serve as the primary liaison between senior leader organizations, regional volunteering teams, and the central volunteering team.
• Drive cross-level and cross-org stakeholder alignment through business documents and mechanisms.
• Manage Voice of Customer mechanisms to understand and identify product opportunities to address executives' pain points and needs.
• Own, coordinate, and execute go-to-market plan for new volunteering products and features impacting executives and their organizations.
• Coordinate cross-functional initiatives that require alignment across multiple business lines, geographies, and stakeholder groups.