Senior Program Manager

Salary Range: $58- $62,000

Essential Duties and Responsibilities: 

• Manages the interviewing and hiring process for their prospective residential houses.
• Responsible for providing supervision, training, mentorship, and coaching to their House Managers on required responsibilities, including, but not limited to, the proper execution of performance reviews.
• In conjunction with the Residential Director, works with HR/Payroll to ensure the employees' correct pay rate and hours. Responsibility also includes overseeing the budgets for the individual residential houses.
• Works with the House Managers to manage and supervise the daily functions of the residential houses to ensure productivity and efficiency within the Residential Program.
• Responsible for the employees’ work schedules and working with the House Managers to monitor day-to-day work hours, including overtime.
• Manages employee performance to ensure productivity and efficiency and recommends promotions or changes in status. This includes establishing incentive programs, enforcing the time and attendance policy and procedures, and tracking employee feedback and recommendations.
• Works with the residential director, house managers, finance, and human resources to enforce all licensing requirements and maintain compliance in their residential houses.
• Additional responsibilities include working with the House Managers on the handling and resolving disciplinary issues, employee write-ups, employees’ complaints and grievances, and utilizing policies and procedures to implement on a timely basis disciplinary procedures, up to and including termination of employment.
• Works with the House Managers to ensure that Linwood’s Mission Statement is enforced in their daily responsibilities, which includes meeting with appropriate staff regularly and promptly to ensure objectives and policy implementation are being carried out.
• Ensures that the House Managers communicate and enforce the Residential Director's directives, including ensuring that the Director's and other Department Heads' rapid response is carried out in a timely manner.
• Participates in all necessary meetings to achieve programmatic and regulatory compliance. These meetings include, but are not limited to, house manager meetings, bi-weekly house meetings, person-centered planning meetings (PCP), and others as needed.
• Ensures that PCP plans are implemented with integrity by all residential staff and that appropriate data collection occurs.
• Coordinates with required staff to communicate pertinent information regarding each resident. This information may include, but is not limited to, medical updates, behavior updates, and any critical changes in the resident’s home environment.
• Oversees the LTSS billing their assigned residential homes, ensuring the service logs are completed, editing service logs as needed, approving all case-managed logs, and providing House Managers training as needed in the CIMS Date Management System.
• Conduct regular camera checks on each house to ensure the integrity of program implementation and immediately address any concerns viewed on the camera footage.
• Conducts announced and unannounced site visits to each residential house to evaluate staff performance and program implementation and provide feedback to the Residential Director in assessing staff performance.
• Responsible for making recommendations to the Residential Director to ensure staffing, equipment, materials, and supplies are appropriate and sufficient to guarantee the therapeutic and general well-being of the residents.
• Ensure that the facilities and services provided adequately meet the physical, social, and developmental needs of all residents and that each resident’s health, safety, comfort, well-being, and civil, human, and legal rights are adequately protected.
• Coordinate with the House Managers and Residential Director to ensure a manager is available twenty-four hours daily for emergencies, consultations, etc.
• Works with placement agencies to identify and enroll new students/residents.
• Manages assembling handbooks, binders, public relations materials, new residents’ admissions packets, and PCPs. Coordinate and track PCP meetings, licensing authorities, partnering organizations, vendors, etc.
• May perform other duties as assigned, including serving as a House Manager.

Minimum Qualifications:

• Must be at least 21 years old.
• Bachelor’s degree in human services or related field.
• Must have at least two years of residential supervisory experience.
• Knowledge of the CIMS Data Management System is a plus.
• Minimum of three years of professional experience working with individuals with developmental disabilities.
• Must have a valid MD driver’s license and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.
• Must have a reliable vehicle.
• Must pass the physical and academic portions of the behavior support and intervention training.

Abilities: 

• Must be able to write coherent and succinct reports
• To demonstrate the ability to organize and adequately provide documentation required by regulation and Linwood.
• To demonstrate interest and ability to address the developmental and social-emotional needs of adults with developmental disabilities.
• To mentor, support, and provide leadership that promotes teamwork, transparency and accountability.
• To be energetic, enthusiastic, patient, and understanding.
• To demonstrate an understanding of fundamental rights and self-determination and assure that the individuals to whom he/she provides support be afforded these rights.
• To demonstrate a comprehensive understanding of Linwood’s philosophy and the ability to teach Linwood’s methods and philosophy to others.
• To engage professionally with Linwood staff, parents, school system personnel, and other professionals.
• To follow written and oral instructions and procedures.

Physical Demands and Work Environment: 

• The noise level in the work environment is usually moderate to loud.
• Regularly exposed to weather conditions during travel to and from worksites and appointments.
• Frequently required to use hands or fingers, handle or feel objects, tools, various forms of technology, or controls. 
• Must be able to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, run, or crawl. 
• Must be able to work under regular, moderate levels of stress.
• Must be able to lift and move up to 10 lbs. regularly and occasionally lift and move up to 50 pounds.

Requests for reasonable accommodation on a case-by-case basis.