About the Role
The Senior Program Coordinator, Student Academic Records in the Office of the University Registrar plays a critical role in assessing, modifying, and maintaining student records to preserve academic history and ensure accurate progress towards degree completion. Serving as a primary point of contact for colleagues within schools, colleges, and academic departments, the Senior Program Coordinator resolves issues related to personally identifiable information, program requirements, and academic outcomes. This role supports student registration, error resolution, leaves of absence processing, coding of special programs, degree verifications, and manages transcript production queues. As an active member of the academic record and operations team, the Senior Program Coordinator utilizes advanced training and experience to handle complex transactions, including the resolution of duplicate identification numbers and program plan changes.
This position works closely with colleagues in the Registrar’s office, the Enrollment & Student Administration unit, staff, and students. This role reports to the Associate Registrar.
The Senior Program Coordinator’s primary duties include:
This role may cross-train into related organizational areas to provide support at peak times. The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. They are expected to set priorities in consultation with others and to maintain confidentiality of information.
Benefits and other information
About the Organization
The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.
Across the 10 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.
Requirements:
A cover letter is required for consideration.
About the Candidate
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
In accordance with the Local 2324 collective bargaining agreement, this job will be open to internal applicants only for the first week of posting. Current L2324 represented employees, click here for information on how to apply for this position.
Boston University is one of the leading private research and teaching institutions in the world today, with two primary campuses in the heart of Boston and programs around the world. As a Boston University employee you will be part of a dynamic community where every individual is valued. You'll reap the rewards of being on a college campus, such as direct access to the heart of the education and research community and a myriad of opportunities to help create a positive impact on our students' educational experiences. Education thrives in Boston, and working here – at one of the largest employers in the city – will give you the opportunity to contribute to our mission and work with some of the most experienced educators and staff in the nation.