SENIOR PROGRAM COORDINATOR, CURRICULUM AND SCHEDULING, University Registrar 1B

About the Role

The Senior Program Coordinator works with other staff members in the Office of the University Registrar, particularly Curriculum Management and Bulletin staff, and throughout the Enrollment & Student Administration unit. This role also partners with staff, faculty, and deans throughout Boston University’s schools and colleges and in other administrative offices throughout the University. The Senior Program Coordinator also works with some outside clients and vendors. This role reports to the Associate Registrar for Curriculum and Classroom Management.

The Senior Program Coordinator’s primary duties include:

• Providing detailed operational support for Curriculum and Classroom Management at Boston University.
• Managing the daily Curriculum Management inbox.
• Perform ongoing quality control checks on their own work and the departmental schedulers.
• Providing periodic re-education on process and procedures with academic schedulers in the schools and colleges.
• Communicating regularly and accurately with internal and external clients.

The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. This role is expected to set priorities in consultation with others and to maintain confidentiality of information.

About the Organization:

The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.

Across the 10 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

A cover letter is required for consideration.

About the Candidate:

• A bachelor’s degree and 1-3 years of relevant work experience are required for this position.
• Customer service skills highly desirable. 

*We are willing and happy to train any industry-specific skills required to perform this job.

Recommended Skills:

• Excellent verbal and written communication skills, including ability to effectively communicate; with internal and external customers.
• Ability to compose clear documentation.
• Familiarity with scheduling.
• Ability to multi-task, establish priorities, and perform well under pressure.
• Ability to maintain a high level of data entry accuracy, consistency, and attention to detail.
• Be a methodical business process or systems thinker and problem solver.
• Ability to understand and analyze data; recognize anomalies and apply updates methodically.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. 

 Preferred Skills: 

• Experience working in a higher education setting.
• Familiarity with Student Information Systems (Banner or PeopleSoft) or robust relational databases.
• Demonstrated success with project management and process improvement initiatives.
• Ability to communicate technical information to a non-technical audience and to give effective group presentations.

 Technology: 

• Large relational databases.
• Microsoft Suite including expertise with Excel or Google Sheets.
• 25Live or other room scheduling software programs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.