Senior Product Technology Manager, Cloud Support on Gemini

Senior Product Technology Manager, Cloud Support on Gemini - Google Careers

Careers

Careers

Skip navigation links

homehome

Home

Home

work_outlinework_outline

Jobs

Jobs

noogler_hatnoogler_hat

Students

Students

googlegoogle

How we work

How we work

handymanhandyman

How we hire

How we hire

person_outlineperson_outline

Your career

Your career

help_outline

Help link

feedback

Send feedback

more_vert

• Help
• Send Feedback

Sign in

Careers

Careers

homeHome

work_outlineJobs

expand_more

noogler_hatStudents

expand_more

googleHow we work

expand_more

handymanHow we hire

expand_more

person_outlineYour career

expand_more

job details

arrow_back

Back to jobs search

Jobs search results

3,483 jobs matched

• Forward Deployed Engineer IV, GenAI, Google Cloud

Austin, TX, USA; Chicago, IL, USA; +24 more; +23 more

• Regulatory and Litigation Counsel, APAC Defense

Seoul, South Korea

• Senior Software Engineer, Search, Mobile (Android)

London, UK

• People Partner, Data Cloud, Storage

Sunnyvale, CA, USA; Kirkland, WA, USA; +2 more; +1 more

• Manufacturing Structural Test Development Engineer

Sunnyvale, CA, USA

• AI Outcome Customer Engineer, Google Cloud

Seoul, South Korea

• Account Manager, Travel

Chicago, IL, USA

• Administrative Business Partner, Gemini App, DeepMind

Mountain View, CA, USA

• Senior Applied AI/ML Engineer

Bengaluru, Karnataka, India

• Facilities Manager, Data Center Operations

Frankfurt am Main, Germany

• Software Engineer III, Android Large Screen

San Jose, CA, USA

• Staff Software Engineer, Cloud Migration

Bengaluru, Karnataka, India

• Senior UX Designer, Social Responsibility, Search

New York, NY, USA

• Field Sales Representative, Financial Services, Google Cloud

Washington D.C., DC, USA; Atlanta, GA, USA; +4 more; +3 more

• Senior Software Engineer, Ads Bidding ML

New York, NY, USA

• Network Implementation Engineer

Kronstorf, Austria

• Senior Software Engineer, AI/ML, Google Cloud

Sunnyvale, CA, USA; Mountain View, CA, USA

• Product Support Manager, gUP Platforms and Devices Social and Community

Atlanta, GA, USA; Boulder, CO, USA

• Staff Software Engineer, AI/ML, YouTube Ads

Mountain View, CA, USA

• Director, Strategic Sourcing

Sunnyvale, CA, USA

Showing 1 to 20 of 3483 rows

1‑20 of 3483

navigate_next

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

arrow_back

Back to jobs search

Senior Product Technology Manager, Cloud Support on Gemini

share

• linkCopy link
• emailEmail a friend

corporate_fareGoogleplaceSunnyvale, CA, USA; Austin, TX, USA; +2 more; +1 more

bar_chartMid

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Apply

share

• linkCopy link
• emailEmail a friend

info_outline

XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor"s degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
• 9 years of experience in a technical role, such as technical solutions engineer, software engineer, or technical program manager, providing enterprise-level support and workflows.
• 9 years of experience with 2 or more of the following: Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMWare.
• 6 years of experience troubleshooting and advocating for customers, addressing Cloud technical risks.
• Experience writing and reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Preferred qualifications:

• Experience using analytics and data to problem-solve, collaborate, and communicate with stakeholders.
• Experience building and understanding agentic AI, large language models (LLMs), and their application in customer-facing products.
• Experience launching successful products or services, from conception to launch.
• Experience developing and managing technical documentation, runbooks, or knowledge bases.

About the job

The Google Cloud Platform team helps customers transform and build what"s next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Product Technology Manager for Support on Gemini, you will define and execute the product strategy for a new generation of customer support experiences, treating support as a product in itself. You will be responsible for bringing to life agentic systems to deliver unparalleled proactive and reactive support to customers. You will be a key designer in the organization, shaping the GenAI-driven future of how we interact with and support customers.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $218000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Translate business objectives and requirements from systems program managers into a product idea, strategy, and roadmap for Support on Gemini, aligning with broader company objectives and customer needs.
• Drive the conceptualization, development, and launch of innovative Agentic AI systems for customer support, transforming our support from fragmented and human-driven to unified, autonomous, and AI-driven.
• Own the product requirements for Cloud Support built technical solutions, and collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to bring new support experiences and features to market.
• Act as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis.
• Engage with executive leadership and key stakeholders to communicate product strategy, progress, and results.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

Google apps

Main menu