Senior Product Marketing Operations Manager

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

Dropbox is bringing together Product Marketing across a multi-product portfolio and strengthening the foundations that connect product strategy to market execution. As Senior Manager, Product Marketing Operations, you will be a senior individual contributor who builds and runs the operating systems that help Product Marketing work with greater clarity, consistency, and impact

Your initial mandate will span four connected areas: the lifecycle for foundational messaging and positioning assets; portfolio and roadmap visibility; PMM-side launch strategy and governance; and the planning rhythms and cross-functional interlocks that connect PMM with Solutions Marketing, Integrated Marketing, Product, Communications, Sales, Customer Success, Enablement, and program management partners - clarify decision rights and handoffs; surface dependencies, risks, and tradeoffs; and establish reusable standards, templates, and operating cadences that strengthen focus and accountability. Over time, you will create a foundation that allows PMM Operations to scale as the organization's needs evolve

This role offers broad visibility across Dropbox's product and go-to-market priorities and the opportunity to shape how a growing PMM organization operates at a strategic level. Your impact will be reflected not only in stronger processes, but in whether PMM is engaged at the right decision points, cross-functional teams are aligned on the priorities and tradeoffs that matter, and the organization can move from strategy to market with greater clarity and accountability.

Responsibilities

• Build, operate, and continuously improve the Product Marketing operating model across team planning, portfolio and roadmap visibility, foundational content systems, launch governance, and cross-functional accountability.
• Establish the lifecycle for messaging, positioning, and related PMM foundations, including templates, inventories, accountable owners, review and sign-off, refresh cadences, quality standards, and a discoverable source of truth. Product Marketers retain ownership of strategic substance and accuracy.
• Create and maintain a consolidated product roadmap that connects product direction to customer-facing roadmap inputs, release and launch planning, campaign and communications needs, sales and channel enablement, and other downstream go-to-market dependencies.
• Own the PMM-side launch strategy and governance system, including intake, launch classification and tiering recommendations, required strategic inputs, PMM readiness criteria, decision forums, escalation paths, handoff to marketing partners, and post-launch learning.
• Partner with PMM, Solutions Marketing, Integrated Marketing, Product, Communications, Sales, Customer Success, Enablement, and program-management teams to codify roles, decision rights, required inputs, and handoffs, then steward adoption and surface gaps or exceptions for leadership resolution.
• Build scalable templates, reporting, knowledge systems, and responsible AI- or automation-enabled workflows; establish measures of adoption and effectiveness; and simplify or retire processes that do not create sufficient value.

Requirements

• 10+ years of experience in product marketing, product marketing operations, marketing operations, product operations, go-to-market operations, or a closely related discipline, including ownership of complex cross-functional programs in a technology or digital-product environment
• Demonstrated experience designing and leading launch or commercialization operating models across multiple products, teams, or audiences, including tiering, readiness, milestones, dependencies, risk management, and post-launch learning
• Working knowledge of Product Marketing fundamentals, including positioning, messaging, audiences, go-to-market planning, launch strategy, and the lifecycle of customer- and seller-facing assets; sufficient judgment to distinguish a workflow gap from an unresolved strategy or quality issue
• Track record of influencing senior stakeholders without direct authority, clarifying decision rights, resolving competing priorities, and sustaining behavior or process change across functions
• Experience building a new operating capability or materially redesigning an existing one, with the judgment to identify a small number of high-priority changes and the ability to execute them hands-on
• Excellent written and verbal communication skills, with experience synthesizing complex inputs into concise recommendations, decision materials, operating plans, and executive updates
• Experience using data, retrospectives, and responsible AI or automation practices to improve recurring workflows, with clear human review, risk awareness, and accountability for final decisions

Preferred Qualifications

• Experience building or materially redesigning a Product Marketing, Marketing, Product, or GTM operating capability from an early stage or following an organizational integration.
• Experience in a multi-product, multi-audience, product-led and/or sales-assisted SaaS business.
• Experience establishing messaging and positioning governance, content lifecycle management, knowledge-management systems, or reusable product and solution playbooks.
• Experience supporting complex launches, migrations, deprecations, packaging or pricing changes, APIs, or other customer-impacting product transitions.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Salary/OTE is just one component of Dropbox's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Read more about our benefits here.

Company Description

Dropbox isn't just a workplace\u2014it's a living lab for designing a more enlightened way of working. We're a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you're meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you're ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, message positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team.

Virtual First

Dropbox's Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

AI fluency is a core part of how we work and grow. It's not about being an expert\u2014it's about using these tools thoughtfully and effectively to improve your work and support others.

We look for four key behaviors in candidates:

• Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team's.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.