Are you a builder who thrives in a fast-paced, startup environment? Do you enjoy working cross-functionally to improve experiences for customers? The Worldwide Grocery Stores (WWGS) Under the Roof (UTR) Product team, which designs and builds tools that enable seamless in-store operations and exceptional customer service, is looking for a Senior Product Manager to join our team. This role will own a core UTR product for which they own developing vision and collaborating with partners to drive the implementation. Our team serves as the voice of the customer and associate as we advocate for a bar-raising CX through improved product experiences.
A successful candidate thinks big by defining the long-term vision for their space, dives deep to understand customer and associate pain-points and delivers results by building and executing against a roadmap of features in partnership with Tech, Program and Operations Teams.
As a Senior Product Manager, you will work across leadership and cross-functional teams to define the vision and execution strategy for your product for stakeholders across all WWGS banners. The role will focus heavily on scalability, efficiency, and operational excellence at a team and business level. You will deep dive both the shopper dynamics as well as the tech launch life-cycle to drive improvements that are required to build a best in class in-store CX. You will play a key role in defining the metrics, setting goals, and reporting out on progress. You are the owner for business roadmap and define the product direction for WWGS. This is an exciting opportunity for anyone looking to make a positive large scale impact in the physical retail sector across a variety of formats. Customer obsession is taken to a whole new level in this role, as the product you build directly impacts the success of each and every store opening from a category & tech perspective. You do not compromise quality, obsess over detail, have deep backbone and drive improvements to ensure each and every product launch is a success.
The ideal candidate will have strong customer experience intuition, business and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role. Must have previous experience working with point of sale systems and/or payments.
Key job responsibilities