We have a position for a customer obsessed product manager who will bring creative payment solutions to our customers. AWS provides a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies.
AWS Platform Experience provides the back-end and front-end services that enable AWS customers to purchase AWS services and understand and manage their infrastructure costs. The AWS Payments and Fraud Prevention team within the Platform Experience org is bringing innovative payment solutions to our customers across the world. Our team tackles some of the most complex challenges in payments and innovate to enable our customers to run their businesses.
Key job responsibilities
Strategic Vision and Roadmap: Define the strategic vision for Loss Mitigation and Non-Payment Suspension (NPS) charters, developing a comprehensive long-term roadmap aligned with AWS Payments and Fraud Prevention objectives and customer needs.
Technical and Business Judgment: Demonstrate deep understanding of architecture decisions, providing strong, data-driven technical and business judgment in decision-making processes.
KPI Ownership: Own and drive key performance indicators (KPIs) within the payments domain, implementing robust processes to track product success and customer satisfaction.
Cross-Functional Influence: Influence cross-functional teams, align external roadmaps with Loss Mitigation and NPS product strategy, and drive complex, multi-team initiatives to successful completion.
Communication and Documentation: Communicate complex ideas clearly to diverse audiences, producing compelling documentation that drives alignment and decision-making.
Customer Obsession: Partner with internal stakeholders (AR, Finance, Sales, Customer Service) and external customers to understand pain points and deliver solutions that improve payment experiences.
Culture: Mentor team members and foster a culture of innovation, customer obsession, and technical excellence within your team and across the organization.
Data-Driven Insights: Derive actionable insights from large datasets to inform product strategy and identify new ways to optimize payment collection.
A day in the life
The Sr. PMT for Loss Mitigation and NPS is responsible for defining the team"s strategy, and for building the products and solutions that reduce past due balances for all AWS customers. The Sr. PMT crafts compelling narratives for these new solutions that outline the value proposition, target customers, and anticipated impact. They secure buy-in from stakeholders and work closely with the Engineering teams to deliver these initiatives. They also own the monitoring of Key Performance Indicators (KPIs) for Loss Mitigation and make necessary adjustments to the products and processes to meet the past due balance goals.
About the team
This role will work closely with two teams: 1) the Loss Mitigation (LM) team manages products and services to reduce non-fraud related financial losses for AWS; 2) the NPS team is responsible for non-payment suspension and closure of AWS customer accounts with aged past due balances which are unlikely to be settled. Together, these two teams support AWS goals of limiting the growth of customer balances that are more than 15 days past due, resulting in improved free cash flow for AWS, and an intuitive customer experience.