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Senior Product Manager, Shopping Confidence

Wayfair

Boston, MA

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JOB DETAILS
SKILLS
A/B Testing, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Communication Skills, Content Ranking, Continuous Improvement, Cross-Functional, Customer Conversion, Customer Experience, Customer Relations, Customer Support/Service, Data Management, Data Science, Decision Support, Establish Priorities, Follow Through, Genetics, Mentoring, Merchandising, Metrics, Microservices, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Development, Product Management, Product Planning, Product Requirements Document (PRD), Product Shipments, Product Strategy, Qualitative Research, Quality Management, Requirements Management, Risk, Systems Administration/Management, Technical Leadership, Time Management, User Interface/Experience (UI/UX), Warehousing, Website Conversion, Writing Skills, eCommerce
LOCATION
Boston, MA
POSTED
1 day ago

An Important Note about Wayfair's In-Office: Please note that this is a hybrid role based in Boston, and will require you to work in the office on Tuesdays, Wednesdays, and Thursdays.

Who We Are

Wayfair's Customer Tech organization builds the experiences that help tens of millions of customers discover, evaluate, and confidently purchase the products they love. We're at an inflection point  moving from page-specific features toward durable, model-native systems that power the entire customer journey.

We are seeking a Senior Product Manager who thinks in systems, not surfaces. This is a high-impact role for a PM who can operate at the intersection of AI/ML, platform strategy, and customer experience, someone who thrives in ambiguity, shapes the durable roadmap, and raises the quality bar for everything we build.

What You’ll Do

Define Durable, Systems-Level Strategy

  • Develop a multi-quarter product vision that transcends any single page or surface — focused on the underlying systems that drive customer confidence and conversion across Wayfair's shopping experience.

  • Identify where model-native capabilities (AI/ML, personalization, ranking, dynamic content) can create durable, compounding value rather than point solutions.

  • Build a roadmap grounded in quantitative insight (A/B tests, funnel analytics, behavioral signals) and qualitative research  always anchoring to measurable customer and business outcomes.


Lead Cross-Functional Execution

  • Partner with Engineering, Data Science, Design, and Research to move from vision to shipped product  maintaining high quality and on-time delivery.

  • Write rigorous PRDs, feature specs, and success metrics. Run A/B tests end-to-end and make sharp, data-grounded decisions.

  • Operate as a domain authority across Customer Tech, influencing leaders in Storefront, Merchandising, Pricing, Search, and Supplier Experience.


Drive Model-Native Product Development

  • Champion AI/ML-powered approaches to customer experience problems from personalization and ranking to dynamic UI generation and decision-support.

  • Maintain a strong technical POV on platform architecture, APIs, and data flows enabling you to make smart tradeoffs with engineering partners.


Raise the Bar for the Team

  • Bring exceptional written and verbal communication the ability to distill complexity and align diverse stakeholders at every org level.
  • Mentor and model excellent PM craft: clear thinking, crisp writing, principled prioritization, and rigorous follow-through.
  • Create clarity in ambiguous situations comfortable redefining scope or changing direction when new information warrants it.

      What You’ll Own

      • The experiences and systems that help customers understand products and feel confident in their purchase decisions — spanning the full journey from discovery to checkout
      • The product strategy and roadmap for a key area within Wayfair's customer-facing experience with a mandate to think beyond pages toward systems
      • Experimentation infrastructure and insights that continuously improve the customer decision-making journey.
      • Core metrics including conversion rate, add-to-cart, bounce rate, customer confidence indicators, and experience performance.
      • Cross-functional alignment across engineering, science, design, and business partners.

      We Are a Match Because You Have

      • 7–10+ years of product management experience, with a strong track record in consumer e-commerce, marketplace, or scaled B2C products.
      • Demonstrated success shipping systems-level or platform-adjacent products — not just features, but durable capabilities that compound over time.
      • Exceptional analytical skills: experience designing and analyzing A/B tests in high-volume environments, and translating data into clear product decisions.
      • Model-native product thinking: comfort with AI/ML-powered products, including working with data scientists to shape model requirements and evaluation.
      • Outstanding communication: you write clearly, speak with conviction, and can influence without authority across org levels.
      • Proven ability to operate in ambiguity — defining the right problem, not just solving the stated one.
      • Experience owning or influencing platform-level products 
      • Familiarity with personalization, ranking, or recommendation systems in a consumer context.
      • Prior experience working across multiple surfaces or product areas simultaneously.
      • Comfort with technical discussions around front-end architecture, microservices, and data pipelines.



      Assistance for Individuals with Disabilities
      Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
       
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      About Wayfair Inc.
      Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

      No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

      Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 

      About the Company

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