Senior Product Manager - SaaS Platform Architecture & Experience

At Iron Mountain, we know that work when done well makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.

Senior Product Manager - SaaS Platform Architecture & Experience

Travel Requirements: 20%, including international

Summary: We are seeking a Senior Product Manager - SaaS Platform Architecture & Experience to lead the evolution of Insight DXP into a world-class enterprise-grade platform. This is a Platform-as-a-Product role. You are the architect of the internal and external developer experience. You will be responsible for turning complex technical components into a seamless self-service management console while ensuring the underlying infrastructure is secure, scalable, and high-performance. You bridge the gap between it works and its a world-class product, ensuring our partners and vertical teams can build at speed on a bulletproof foundation.

Key Responsibilities:

• Leading the Self-Service Strategy: Transforming internal technical tools into an intuitive no-code Management Console that allows partners and clients to configure their own back-office workflows.
• Guarding Platform Integrity: Owning the roadmap for enterprise-grade requirements, including scalability, sub-second latency, and global security compliance (SOC2, HIPAA, GDPR).
• Defining the Developer Experience (DX): Overseeing the API strategy, webhooks, and documentation to ensure the platform is highly interoperable with external enterprise systems (ERPs, CRMs).
• Driving Platform Velocity: Collaborating with Engineering to build reusable Lego blocks that allow our internal Solutions PMs to launch new industry plays (Claims, Loans, etc.) in record time.
• Proving Platform Value: Developing internal analytics dashboards that track processing costs, ROI, and system health for executive-level reporting.

What You Will Need to Succeed:

• BS required, Engineering or CS preferred, MBA highly desired.
• 3-5 years of experience as a PM for a global SaaS platform with a focus on Platform-as-a-Service (PaaS) or infrastructure.
• Proven experience with end-to-end product delivery, specifically managing the trade-offs between feature velocity and system hardening.
• Demonstrated ability to own a technical roadmap and advocate for infrastructure excellence in a fast-paced environment.
• Experience with Developer-centric platforms and a deep understanding of API-first product strategies.

Reasonably Expected Salary Range: $123,500.00 - $164,700.00

Category: Marketing

About Iron Mountain: Iron Mountain is a global leader in storage and information management services, trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Our Mission: Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Equal Employment Opportunity: Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Accommodations: If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J0097111