Senior Product Manager - Overages, Shortages & Damages

Nordstrom

Seattle, WA

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JOB DETAILS

SALARY

$142,000–$220,500 Per Year

SKILLS

Adobe Acrobat, Analysis Skills, Background Investigation, Backlog Prioritization, Business Case, Chargebacks, Communication Skills, Cross-Functional, Data Processing, Establish Priorities, Finance, Inventory Management, Leadership, Operating Systems, Performance Metrics, Presentation/Verbal Skills, Process Analysis, Process Flow, Process Improvement, Product Backlog, Product Management, Product Planning, Regulatory Compliance, Regulatory Requirements, Requirements Management, Shipping/Receiving, State Laws and Regulations, Strategic Planning, Supply Chain, Supply Chain Operations, System Integration (SI), Technical Operations, Warehousing, Web Browsers, Writing Skills

LOCATION

Seattle, WA

POSTED

30+ days ago

Job Description The Senior Product Manager is a key member of the Nordstrom Inventory Product Management team, responsible for establishing and executing against a strategic capability roadmap for OS&D (Overages, Shortages & Damages) - Nordstrom's end-to-end exception management capability across the inbound supply chain. This role plays a critical function in unlocking carrier claims recovery, reducing vendor chargeback disputes, eliminating manual paper-based workflows, and improving inventory accuracy across the receiving network. The Senior Product Manager will develop a strategic roadmap, in partnership with executive leadership, and cross-functional teams and execute against it. To accomplish that, the product manager will plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production - all while ensuring stakeholder and strategic alignment. A day in the life... + Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain + Lead product and technical discovery - driving aligned MVP scope, delivery estimates, and prioritized execution + Partner with supply chain and transportation partners to ground product requirements in operational reality + Build business cases with finance and business partners that quantify claims recovery, chargeback dispute reduction, and labor savings + Drive prioritization and alignment across cross-functional business and technology stakeholders, including engineering and operations + Define product requirements, process flows, data schemas, and system integration specifications in alignment with north star architecture + Define and measure KPIs for product features - claims recovery, time-to-resolution, dispute reduction, and elimination of manual workflows - and support ongoing system health You own this if you have... + Experience: Minimum 5 years' experience in product management, technology, or operations + Technical & Domain Expertise: Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management + Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi-year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming + Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog + Analytical Skills: Ability to define, measure and analyze processes to identify improvement opportunities + Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, supply chain, and transportation - up to executive leadership Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual We've got you covered... Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc About Us We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

About the Company

Nordstrom

INDUSTRY

Other/Not Classified