Overview
The Azure High Performance Computing & Artificial Intelligence (HPC & AI) team is responsible for defining, building, and managing AI supercomputers at a massive scale, powering some of the premier models and workloads in the industry. Our mission goes beyond delivering supercomputers; we ensure customers have a world-class experience, empowering them to achieve their best work on infrastructure that "just works." We are seeking a Senior Product Manager to help deliver and manage some of the largest supercomputers in the industry. This role will partner closely with end customers to understand their needs and drive improvements, proactively identifying pain points, service-impacting issues, and feature gaps. The Senior Product Manager will collaborate with Site Reliability Engineers (SREs) and developers to resolve challenges and introduce new tooling and features, ensuring a continually improving experience for our customers. Guided by Microsoft's values of respect, integrity, and accountability, you will foster an inclusive culture, inspire innovation, and champion excellence-ensuring Azure remains the platform of choice for the most ambitious AI workloads.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Engage directly with end customers to understand their needs, gather feedback, and proactively identify service-impacting issues and feature gaps. • Partner with Site Reliability Engineers and developers to resolve support drivers, introduce new tooling and features, and ensure continuous improvement of the customer experience. • Collaborates with partner teams, systems integrators, and other vendors to build golden configurations and deployment strategies with minimal user impact. • Collects and reviews service telemetry to identify the most impactful issues affecting service health, uncovers opportunities to enhance the customer experience, and drives iterative improvements for ongoing service quality. • Leverages data and AI tools to analyze user behavior or feedback, working with data scientists or engineering to implement AI-driven improvements. • Incorporates security factors and implements security-by-default principles in features, services, and experiences.
Qualifications
Required Qualifications:
• Bachelors Degree AND 5+ years experience in product / service / program management or software development OR equivalent experience
Other Requirements:
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
• Bachelors Degree AND 8+ years experience in product / service / program management or software development OR equivalent experience.
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework) and improving metrics for a product, feature, or experience.
4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
2+ years experience managing or leading cross-functional hardware programs involving coordination with multiple stakeholders, tracking KPIs, and enhancing the overall customer experience.
3+ years experience partnering with SRE or infrastructure engineering teams to improve service health, including defining and tracking availability, reliability, or "nodes in service" metrics, and driving remediation plans for the top quantified issue drivers.
3+ years experience owning and prioritizing a product backlog using operational and customer signals (e.g., incident data, telemetry, customer feedback), translating those inputs into prioritized features, bug fixes, and action plans delivered through regular release cycles.
3+ years experience owning the end-to-end user experience for a shared or multi-tenant platform, including managing competing customer requirements, defining success metrics (e.g., CSAT, adoption, availability), and delivering measurable improvements to usability and service quality.
Product Management IC4
The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.