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Senior Product Designer

Crunchtime

Louisville, KY

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JOB DETAILS
SKILLS
Adobe Creative Suite, Communication Skills, Competitive Analysis/Strategy, Customer/Client Research, Design Flows, Diversity, Fitness, Flexible Spending Accounts, Food Safety, Food and Beverage Industry, Global Branding, High Tech Industry, Information Architecture, Inventory Management, Market Research, Mobile Devices, Mock Up, Operational Audit, Operations Processes, Operations Research, People Management, Presentation/Verbal Skills, Problem Solving Skills, Product Design, Product Engineering, Product Management, Product/Service Launch, Prototyping, Reimbursement, Research Skills, Restaurant, Retail, Retail Operations, Software Development, Software as a Service (SaaS), User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Willing to Travel, Writing Skills
LOCATION
Louisville, KY
POSTED
Today
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

At Crunchtime you will contribute directly to the roadmap of our Food Safety and Operational Excellence product, working closely with other designers, product managers, and engineers to design, build, and optimize user experiences. We are looking for someone to conduct customer and market research, discover new problem spaces, define solutions, optimize experiences, and contribute to the product vision. You'll be at the heart of delivering new products that solve real problems for some of the world's most recognized brands.

Being a Senior Product Designer at Crunchtime! means:
  • Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutions
  • Building deep customer empathy and using data to make decisions
  • Putting customers first, and asking why before how
  • Partnering closely with Product Management and Engineering, but also being proactive to help advance the mission of our organization
What you'll do
  • Craft low and high-fidelity mockups
  • Design user flows and experiences that go beyond visual interfaces
  • Conduct user research around personas and user experiences, sharing your findings with Product Management and incorporating into the product solutions you design
  • Partner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done, pain points, limitations and goals
  • Work across multiple teams, partnering with other designers, product managers and engineers to guide concepts from research to ideation, and through to execution
  • Lead proactive design projects from start to finish
  • Collaborate with other product designers to manage and implement a Design System, and advocate for scalable design solutions
What we are looking for
  • 3+ years of experience as a Product, UX or UI Designer for SaaS and mobile products
  • Experience applying user research methods, including user interviews, competitive analysis, and user testing
  • Expertise with relevant design and prototyping tools such as Figma, Sketch and InVision (the tools we use), or similar tools like the Adobe Creative Suite
  • Excellent written and verbal communication and presentation skills
  • Own and execute user experience design from concept through launch and support
  • Must be able to work hours with at least a 4 hour overlap in the Eastern Time Zone
Nice to have
  • Domain experience in retail operations, operations research or related fields
  • Experience as Product, UX or UI Designer working on Enterprise product is a big plus
  • Experience with distributed or omni-channel systems, complex user interfaces or other challenging customer problems
  • You've helped make your work environment fun, and it's important to you.
  • You've built great relationships with coworkers in the past, and want to keep doing it.
  • You care similarly about designing great products, and building great relationships with other people.
  • You're interested in the types of business problems we are solving.
What you'll get
  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay
  • Unlimited PTO
  • Paid company holidays
  • Yearly team off-sites
  • International travel opportunities
  • Medical, dental, and vision benefits (FSA, HSA & HRA options)
  • Basic & Voluntary Life Insurance
  • 401k employer match
  • Wellness benefits (Headspace, OneMedical, Omada, Gympass, Carrot)
  • Commuter benefits
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Fun team events
  • Ability to have a big impact
  • 10 weeks of paid parental leave
  • Fitness reimbursement
  • Learning & development funds
About Us

Crunchtime! is how top operators elevate team execution in every store. Restaurant, retail, and other multi-unit operators such as Chipotle, Domino's, and 7-Eleven use the platform to automate how operating procedures and key initiatives are rolled-out and enforced. Supporting 40,000 locations in over 35 countries, Crunchtime! makes every field and store employee more productive and better equipped to do their jobs well.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

About the Company

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Crunchtime