Senior Product Architect

Define success metrics, KPIs, and OKRs aligned with business outcomes such as reduced dispute cycle time, improved accuracy, and enhanced customer experience. strategic direction for AI Agent development, including intelligent intake, case triage, evidence analysis, decision support, and customer communications.

Role:- Senior Product Architect
Location:
Jersey City(Hybrid)
Detailed JD:
There s a need for a Senior Product Architect for Claims
Dispute who can serve as a Product Owner in Customer The resource is expected to set the strategy for building AI Agents for Cypress Platform.
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Key Responsibilities
Product Strategy
Ownership
Own the
end to end product vision, roadmap, and backlog
for Claims
Dispute AI capabilities on the Cypress platform.
Define success metrics, KPIs, and OKRs aligned with business outcomes such as reduced dispute cycle time, improved accuracy, and enhanced customer experience.
Partner with business stakeholders, operations, compliance, and risk teams to prioritize features and ensure alignment with regulatory requirements.
AI Agent Strategy
Architecture
Set the
strategic direction for AI Agent development , including intelligent intake, case triage, evidence analysis, decision support, and customer communications.
Define reference architectures for
LLM based agents , orchestration layers, prompt strategies, retrieval augmented generation (RAG), and human in the loop workflows.
Ensure AI solutions are explainable, auditable, and compliant with banking regulations (e.g., model risk management, data privacy, fairness).
Platform
Technical Leadership
Act as the
Product Architect , working closely with engineering to design scalable, resilient, and secure solutions on the Cypress platform.
Collaborate with cloud, data, and AI infrastructure teams to ensure platform readiness for high volume, mission critical workloads.
Provide architectural guidance on API design, event driven workflows, data pipelines, and system integrations.
Agile Product Delivery
Serve as
Product Owner
within an Agile/Scrum environment:
Own and refine the product backlog
Write clear epics, features, and user stories
Lead sprint planning, reviews, and backlog grooming
Balance near term delivery needs with long term platform evolution.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.