Sign upLog in
Jobs in South San Francisco, CA

Senior Process & Operations Lead

Pride Global

South San Francisco, CA

Apply
JOB DETAILS
SALARY
$50–$68 Per Hour
SKILLS
Analysis Skills, Capacity Management, Capacity Utilization, Change Management, Continuous Improvement, Cross-Functional, Customer Support/Service, Demand Forecasting/Planning, Documentation, Establish Priorities, Healthcare, International Health, Leadership, Lean Manufacturing, Machine Tool, Marketing, Metrics, Operations Management, Operations Processes, Presentation/Verbal Skills, Process Improvement, Process Management, Project/Program Management, Reporting Dashboards, Right-Sizing, Root Cause Analysis, Sales Management, Service Delivery, Service Level Agreement (SLA), Six Sigma, Standard Operating Procedures (SOP), System Integration (SI), Value Stream Mapping
LOCATION
South San Francisco, CA
POSTED
4 days ago
Pride Health is hiring a Senior Process & Operations Lead.
This is a 3-month contract with the possibility of an extension with competitive pay and benefits.
 
Job Type: Senior Process & Operations Lead 
Duration: 13-week contract with possibility of extension
Shift: 09:00 AM - 05:00 PM
Location: South San Francisco, CA 94080 (Hybrid)
Pay Range:  $50/hr. - $68/hr.
 
Job Duties
  • Design and implement the studio's end-to-end operating model: intake and briefing, prioritization, resourcing, production workflow, review routing (including MLR), and delivery.
  • Map current-state processes, identify bottlenecks and waste, and lead continuous improvement using lean methods (value stream mapping, root cause analysis, kaizen-style iteration).
  • Define and track studio metrics: cycle time, throughput, capacity utilization, review pass rates, SLA adherence, and stakeholder satisfaction.
  • Build capacity planning and resourcing models that let studio leadership forecast demand and make staffing decisions with data.
  • Optimize the interface between creative production and MLR review — reducing rework loops, improving submission readiness, and shortening time-to-approval.
  • Select, configure, and administer workflow tooling (project management platforms, intake forms, dashboards) and integrate with content systems such as Veeva Vault PromoMats.
  • Create SOPs, playbooks, and RACI documentation so the studio's ways of working are explicit, teachable, and scalable.
  • Act as the operational partner to studio leadership: surface risks early, run status and capacity reviews, and keep delivery commitments honest.
 
Required
  • 5–8 years in operations, process management, or program management roles, ideally within creative production, marketing operations, or a regulated industry.
  • Hands-on experience with lean process management, Six Sigma, or comparable continuous improvement methodologies (certification a plus, results a must).
  • Track record of designing workflows and operating models from scratch — not just running existing ones.
  • Strong analytical skills: comfortable defining metrics, building dashboards, and using data to drive prioritization and improvement decisions.
  • Experience with project and workflow management tools (e.g., Workfront, Asana, Monday, Airtable, Smartsheet) and an instinct for right-sizing tooling to team maturity.
  • Excellent facilitation and change management skills; able to bring creative teams and cross-functional stakeholders along rather than imposing process on them.
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs.
 
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
 
Equal Employment Opportunity
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteranor military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

#PHC 
#LI-MI2
 

About the Company

P

Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com

Similar Job Searches

Program Manager Jobs in South San Francisco, CAServices Manager Jobs in South San Francisco, CAProduct Manager Jobs in South San Francisco, CAPlanning Manager Jobs in South San Francisco, CAOperations Manager Jobs in South San Francisco, CAProcess Manager Jobs in South San Francisco, CAOperations Lead Jobs in San Bruno, CAOperations Lead Jobs in Daly City, CAOperations Lead Jobs in San Francisco, CAOperations Lead Jobs in Oakland, CA