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Senior Process Improvement Consultant

Med-Metrix

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Authentication, Business Writing, Change Management, Communication Skills, Consulting, Customer Support/Service, Data Processing, Documentation, Financial Services, Genetics, HIPAA (Health Insurance Portability and Accountability Act), Hospital, Identify Issues, Information/Data Security (InfoSec), Interpersonal Skills, Medical Billing, Microsoft Access Database, Microsoft Excel, Microsoft Office, Military, Office Equipment, Operations Processes, Performance Metrics, Peripheral Hardware, Physical Demands, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Improvement, Product Positioning, Project Tracking, Project/Program Management, Schedule Development, Security Compliance, Smartphones, Software Configuration Management, Software Design, Software Development, State Laws and Regulations, System Test, Systems Administration/Management, Test Design, Testing, Time Management, Writing Skills
LOCATION
Atlanta, GA
POSTED
27 days ago
Job PurposeThe Senior Process Improvement Consultant will work closely with both internal staff as well as the client to assess, design, test and deploy the Med-Metrix Workflow products. This position requires management of the project and the client expectations and the ability to identify operational inefficiencies and propose solutions. The Senior Process Improvement Consultant will lead clients through the change management process and translating business needs into program requirements, preferably in the Hospital Revenue Cycle environment. Duties and ResponsibilitiesLead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clientsWork with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the clientManage communication with the client Executive Team as well as internal leaders with regard to priorities and potential project risksIdentify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communicationCollaborate with the team of Workflow Consultants to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured and meet operational requirementsTest and diagnose application configuration issues and work directly with the Technical Team to ensure systems are programmed to match processes outlined during design phase Play an integral role in client assessments and the development of recommendations that involve Med-Metrix solutionsReport any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashionOther duties as assigned Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned dutiesQualificationsA Bachelor’s Degree or equivalent work experience4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings. Background in both preferred.Strong analytical skills, including the ability to troubleshoot, understand and summarize key issuesKnowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure successApplication System Configuration & Testing experience, working directly with a Technical team a plusUnderstanding of Revenue Cycle Processes and data flow from Patient Access through Patient AccountingHigh Proficiency with MS Office, particularly Excel and VisioWork cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectivenessPositively influence others to achieve results that are in the best interest of the organizationAssess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organizationSet priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activitiesAssess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problemExcellent organizational and quantitative skillsExcellent verbal communication skills, with the professionalism and EI to engage clients at all levels, including clients and executivesStrong business writing skills, with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next stepsAbility to work well individually and in a rapidly changing environmentIndependent and self-motivated Energetic with strong desire to learnStrong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working ConditionsWillingness to work a flexible schedule and occasionally outside of normal business hours when neededTravel to client sites requiredAbility to work from the Jersey City, NJ office when not onsite with clientsMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

About the Company

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Med-Metrix