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Senior Principal Support Consultant, CSO (Atlanta, Georgia)

Manhattan Associates

Atlanta, GA

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JOB DETAILS
SKILLS
Budget Management, Computer Science, Consulting, Corporate Policies, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, Customer Training, Database Programming, E Programming Language, Establish Priorities, Homeland Security, Identify Issues, Interpersonal Skills, Linux Operating System, Microsoft Windows Operating System, Multitasking, Project/Program Management, Relational Databases (RDBMS), SQL (Structured Query Language), Sales, Social Security Administration, Software Administration, Software Specification, Software Upgrades, Supply Chain, Time Management, Unix Operating Systems, Warehousing, Willing to Travel, Work From Home
LOCATION
Atlanta, GA
POSTED
22 days ago
We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Senior Principal Support Consultant, CSO (Atlanta, Georgia) Senior Principal Support Consultant, CSO positions offered by MANHATTAN ASSOCIATES, INC. (Atlanta, Georgia). Responsible for managing multiple projects to include developing and delivering detailed solutions and for managing client relationships from senior technical and interpersonal perspective and for overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team. Minimum Requirements: Requires a four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or a related field and 7 years of experience in the position offered or 7 years of experience developing, supporting or implementing application software. In lieu of a bachelor’s degree in the aforementioned fields and 7 years of experience as stated, employer will accept a master’s or foreign equivalent degree in the aforementioned fields and 4 years of experience as stated. Requires 4 years of experience: performing database troubleshooting or developing in SQL or related relational database; implementing in Systemi, Unix, Linux or Windows operating systems; and implementing in any supply chain domain. Up to 50% travel (domestic and international) required. Position reports to Atlanta, GA office. Telecommuting permitted in accordance with company policy but must live within commuting distance of stated office. Experience may be, but need not be, acquired concurrently. #LI-DNI Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.

About the Company

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Manhattan Associates