CPR Certification, Co-Payments, Communication Skills, Customer Support/Service, Employee Benefits, Genetics, Health Plan, Healthcare, High School Diploma, Hospital, Identify Issues, Investment Reporting, Lobbying, Medical Research, Needs Assessment, News Reporting, Patient Care, Patient Safety, Preferred Provider Organization (PPO), Preventive Medicine, Problem Solving Skills, Team Player, Telephone Skills, Time Management, Training/Teaching, Tuition Reimbursement
LOCATION
Dallas, TX
POSTED
2 days ago
WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY As a Senior Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.
BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education High School Diploma or GED
Experience 1 year of customer service experience
Licenses and Certifications Incumbent must obtain CPR certification within 90 days of employment within 90 Days and CPR certification must be current for duration of employment within department
Preferred
Experience Six (6) months of experience as a Patient Services Representative preferred
JOB DUTIES
In coordination with the Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. In the absence of the Lead Patient Services Representative; plans, monitors, and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed.
Works closely with Training Supervisor to ensure all training needs are met, and works to solve specific problems either on a one to one basis or in a group setting.
Builds solid working relationships with all Patient Service Representatives. Responsible for all on the job training of Patient Service Representatives at their assigned site.
Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgement, uses discretion to make decisions or seeks advice from the Training Supervisor. Communicates changes effectively, prepares and supports those affected by change.
Responsible to coordinate with other Senior Patient Representatives to ensure consistent training practices policy enforcement at all locations.
Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair/gurney assistance, ensuring patient comfort and safety at all times.
Seeks to understand the needs of the internal and external customers meeting and exceeding those needs. Serves as a liaison between parents, their families, friends and our medical staff.
Responds to patients or staff inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members. Assists with arranging for services requested by patients, family or internal customers by working with other departments.
Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
About the Company
U
UT Southwestern Medical Center
UT Southwestern Medical Center Join us at UT Southwestern Medical Center in Dallas, Texas. We're one of the world's leading academic medical centers, with 12 specialties earning national recognition from U.S. News & World Report for 2012-13.
Through our top rated schools, hospitals, dozens of clinics and care centers, and leading-edge biomedical research labs, we employ a talented, diverse workforce. As a top academic medical center, we embrace innovation, share ideas and advance the world of medicine with new approaches. Here, you can work on cases that most people only have the opportunity to read about in textbooks.
We are a large organization that employs top-caliber business professionals and non-clinical staff to support the various facets of our academic medical center. Here you'll find a supportive, culturally diverse environment, as well as competitive salaries and state of Texas benefits that begin on your first day of employment.
Our Hospitals: We deliver patient care that brings UT Southwestern Medical Center's scientific advances to the bedside—focusing on quality, safety and service. The university's 452-bed hospitals, St. Paul University Hospital and Zale Lipshy University Hospital, offer patients superior care and outstanding service provided by a highly trained staff. Part of UT Southwestern since 2005, the hospitals are a crucial component to the medical center's further development and our delivery of world-class patient care.
Our Faculty and Research: As one of the leading academic medical centers in the world, UT Southwestern leads the way with medical breakthroughs. We employ world-class medical and scientific faculty, including 5 Nobel Laureates, 20 faculty members of the prestigious National Academy of Sciences' Institute of Medicine (IOM) and 20 members of the American Academy of Arts and Sciences. Research is the cornerstone upon which world-class medical education and patient care are built. Investigations into cancer, neuroscience, heart disease and stroke, arthritis, diabetes, and many other fields keep UT Southwestern at the forefront of medical progress.
Location: Located 10 minutes northwest of downtown Dallas, our campus includes 10.8 million square feet of space with another 1.4 million square feet under construction.