Senior Patient Access Representative - 11P - 7:30A

Med-Metrix

Arlington, VA

Apply

JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Analysis Skills, Authentication, Blood-Borne Pathogens, Clinical Competency, Clinical Information, Clinical Study Publications, Co-Payments, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Electronic Medical Records, Fax Machines, Genetics, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare Customer Service, Hospital, Infectious Diseases, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Insurance Documentation, Insurance Regulations, Interpersonal Skills, Managed Care, Medical Records, Microsoft Office, Military, Negotiation Skills, Office Equipment, Organizational Skills, Peripheral Hardware, Physical Demands, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Safety Standards, Security Compliance, Smartphones, State Laws and Regulations, Telephone Skills, Time Management, Writing Skills

LOCATION

Arlington, VA

POSTED

4 days ago

Job PurposeThe Senior Patient Access Representative will greet, schedule, meet and register patients in a friendly, courteous, and professional manner. Duties and ResponsibilitiesAnswers and routes telephone calls and messagesCoordinates insurance verifications and pre-authorizationsMaintains medical records and prepares charts/paperwork Works effectively with insurance companies to obtain/verify pre-certification/ authorization for servicesAbility to understand/interpret documented clinical information and relay pertinent medical/clinical information to the insurance company Faxes pre-certification request form to insurance companyMaintains files and security of confidential information utilizing host system to scan and input data as per established proceduresVerifies medical insurance information and documents in scheduling/registration modulesAccurately enters and updates patient data, and other general data, into the computer systemPatient intake; insurance verification, notification of copays/patient liability and confirmation of demographics Maintain account work progress, including but not limited to updating authorization logs, account referral in EMR, authorization paperwork and issue reportsDemonstrates knowledge of varied managed care insurance and regulatory guidelinesMonitors waiting area and communicates with clinical staff of patient readiness Provides assistance as needed to physicians, Department Managers, and clinical staffEffective communication skills; clear written and oral techniquesPerforms other duties as assignedUse, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties QualificationsHigh School Diploma or equivalent requiredCollege degree preferred1 Year Office/Clerical experience in Healthcare field requiredExemplary customer service skills, including the ability to negotiate and problem-solveAbility to communicate using clear and well organized oral and written techniquesStrong Attention to detailAbility to work within deadlines with frequent interruptionsProficiency in Microsoft Office Suite Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working ConditionsMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds).Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Senior Patient Access Representative - 11P - 7:30A

Med-Metrix

Arlington, VA

About the Company

Med-Metrix

Similar Job Searches