Senior Overhead & Automatic Door Service Specialist

Join Vortex Doors

Vortex Doors is America’s highest quality and most customer‑centric commercial and industrial door repair company. We’re growing our field team with a seasoned professional who thrives on solving complex mechanical and electrical challenges. We are considering applicants with at least 4+ years of door industry experience.

A day in your boots

Sunup to shutdown, you’re the pro customers trust. You’ll load your well‑equipped service vehicle, review the day’s work orders, and head to sites ranging from retail storefronts to distribution centers. On any given call, you might diagnose a faulty operator on a rolling steel door, replace broken springs on a sectional overhead, adjust a closer on a hollow metal opening, or commission low‑voltage access control hardware. You’ll communicate options, recommend cost‑effective fixes, and complete precise, code‑compliant work—then document it before rolling to the next challenge.

Core responsibilities

• Install, service, troubleshoot, and repair a wide range of commercial doors, docks, and related hardware (overhead, rolling, sectional, hollow metal, storefront, and more).
• Diagnose and resolve issues involving springs, hinges, locks, operators, and electrical/low‑voltage components. Interested in welding? We’ll train you.
• Install and configure locks, handles, door closers, low‑voltage wiring, and access control systems.
• Ensure all completed work meets safety standards and applicable building codes.
• Deliver outstanding customer service—explain findings, set expectations, and present solutions clearly.
• Maintain accurate service records, repair notes, and installation documentation.
• Perform thorough quality checks to uphold Vortex’s unsurpassed workmanship standards.

What you’ll bring

• Hiring bonus! Up to $5,000 with commercial or industrial door experience required.
• 3+ years’ hands‑on experience in commercial door service (field preferred).
• High school diploma or equivalent; AAADM certification is a plus.
• Working knowledge of major door types, brands, and hardware.
• Proficiency with hand and power tools; strong mechanical aptitude.
• Solid math skills (fractions) and accurate tape‑measure reading for precise layouts and installs.
• Knowledge of safety regulations and strict adherence to safe work practices.
• Basic computer skills for work order management and documentation.
• Physical readiness to move 50+ lbs., climb ladders up to 20’, work on knees for extended periods, and operate power tools proficiently.
• Excellent communication and interpersonal skills; persuasive when appropriate and collaborative under pressure.
• Strong troubleshooting ability, attention to detail, reliability, and self‑motivation.

Schedule & field environment

• Full‑time within 7:00 AM – 5:30 PM, Monday–Friday; some overtime and on‑call as needed.
• Fast‑paced, results‑oriented work with continuous training and growth opportunities.
• Eligible to drive a company vehicle; valid driver’s license required.

Work Conditions:

Must pass Drug test, Background check and Motor Vehicle check

Why Vortex

• Industry‑best, hands‑on training in our state‑of‑the‑art facility: commercial/retail openings, hardware, storefront glazing, and automatic doors.
• Clear career paths with multiple advancement levels.
• Ongoing education on manual doors and dock equipment, plus options for industry certifications.
• Training on hollow metal doors, frames, and hardware.
• Strong safety culture, positive team environment, and regular recognition.
• Comprehensive pay and health benefits, 401(k) match, 8 paid holidays, and Vacation/Sick program.
• Company‑provided uniform, tools, annual boot allowance, and a company vehicle for service calls.