| Location | PA |
About the Company
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
About the Role
The Senior Manager of Operations - Remote Patient Monitoring (RPM) is responsible for leading the operational strategy, performance, and scalability of the organization's RPM programs. This role oversees cross‑functional teams responsible for patient enrollment, device logistics, and revenue cycle processes.
The position ensures RPM programs achieve operational efficiency, regulatory compliance, and financial performance targets while scaling patient enrollment and optimizing care delivery.
The role partners closely with clinical leadership, finance, IT, and executive leadership to build a high‑performing RPM service line.
Responsibilities
Lead day‑to‑day RPM operations including patient enrollment, device deployment, operations workflows, and billing operations
Develop scalable operational processes and standardized procedures
Support growth of RPM enrollment across provider networks
Monitor operational KPIs such as activation rates, enrollment, retention, and billing capture
Lead operational improvement initiatives to increase efficiency and scalability
Manage operational teams including, enrollment staff, device logistics, and billing personnel
Partner with finance to track program revenue, cost per patient, and margins
Ensure compliance with CMS RPM billing requirements (CPT 99453, 99454, 99457, 99458)
Collaborate with clinical, IT, and product teams to implement new digital health technologies
Team Leadership
Recruit, train, and mentor operational staff
Develop staffing models to support program growth
Conduct performance evaluations and coaching
Foster a culture of accountability and continuous improvement
Financial & Operational Performance
Manage RPM operational budgets
Monitor revenue per patient per month (PMPM)
Ensure accurate billing and documentation compliance
Optimize operational cost‑per‑patient metrics
Required Qualifications
Bachelor's degree in Healthcare Administration, Nursing, Business, or related field
Master's degree (MBA, MHA, MPH, MSN) preferred
7-10 years of healthcare operations experience
3-5 years of leadership experience
Experience with telehealth, remote patient monitoring, population health, or care management programs