Senior Operations Manager

THE POSITION IN A NUTSHELLSciens Building Solutions is seeking a Senior Operations Manager who is a positive change agent and can drive high customer satisfaction while leading a branch team, including engineering, project execution and service departments, along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire and life safety industry, and is ready to assume ownership of a branch operations role while being part of a vibrant national organization.  

WHAT YOU’LL BE DOING (and doing well!)

• Ensure all associates embrace the safety culture and comply with all safety initiatives.  
• Manage the engineering, project management, solutions, and service departments for the assigned Division.  
• Oversee supervision and training of all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff.  
• Manage the processes of scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.  
• Develop a budget and meet revenue and gross margin targets.  
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed goals and maximize market potential.  
• Understand root causes of cost overruns. Develop and implement cost mitigation strategies.
• Execute monthly project cost and Work in Progress (WIP) analysis. 
• Report monthly financial performance in an effective manner to management and takes corrective action as needed.   
• Responsible for efficient asset management, such as inventory and company service vehicles.    
• Build a high-performance culture to include performance reviews and development initiatives.   
• Responsible for overall manpower planning and allocation for the division.  
• Ensure customer satisfaction and cash collections.   
• Collaborate with the sales team to support the growth and profitability of the branch.  

WHAT WE LIKE ABOUT YOU 

• 5-10 years’ experience in an operations manager role within the fire and life safety industry.  
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, contractors, customers, and vendors.  
• Strong, positive team builder with leadership ability.  
• Knowledge of current fire and life safety systems. 
• Advanced understanding of Profit and Loss statements and key financial drivers.   
• Proven ability to attract, develop, grow, and retain a team.  
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.  

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.  
• Paid time off plan and holidays.  
• 401(k) matching.  
• Short term and long-term disability.   
• Medical, dental, and vision plans with options.  
• Life insurance.  
• Company cell phone, laptop, and vehicle.  
• Professional career development opportunities.  
• Tuition reimbursement