Senior Operations Manager

About the Job:

We are looking for a highly experienced Operations Manager with a minimum of 10 years of business operations management and at least 5 years of experience running the operations of an ABA, Speech, and Occupational Therapy company. In this key leadership role, you will work closely with the CEO to oversee daily operations, implement strategic initiatives, and ensure the highest level of service delivery. You will have direct responsibility for managing scheduling, office operations, insurance processes, regulatory compliance, billing, and clinical staff. As the right hand of the CEO, you will provide guidance, make impactful decisions, and drive operational efficiency across all aspects of the business.

Responsibilities:

Leadership & Strategy:

• Collaborate with the CEO to develop and execute operational strategies.
• Provide insights and strategic advice to the CEO on operations and business growth.
• Align daily operations with long-term business goals to ensure sustainable growth.

Operational Management:

• Oversee day-to-day operations and ensure that all departments run efficiently.
• Implement and review processes and procedures for operational optimization.
• Ensure compliance with all relevant codes, regulations, and standards for ABA, Speech, and Occupational Therapy services.

Team Leadership & Development:

• Supervise and support the Office Manager and Insurance Specialist to ensure smooth administrative operations.
• Manage the billing department to ensure accurate and timely invoicing and reimbursement.
• Oversee scheduling and resource allocation to ensure optimal service delivery.
• Provide oversight and support to clinical staff, including BCBAs and RBTs, to ensure adherence to best practices.

Insurance & Billing Oversight:

• Work closely with the Insurance Specialist to ensure accurate coding, insurance claims, and payment processing.
• Monitor billing practices to minimize claim denials and optimize collections.

Regulatory Compliance:

• Ensure compliance with all local, state, and federal regulations related to ABA, Speech, and Occupational Therapy services.
• Stay informed of regulatory changes and adjust company policies as necessary.

Process Improvement & Quality Assurance:

• Continuously evaluate operational processes and make improvements for increased efficiency.
• Develop and monitor KPIs to assess operational performance and guide improvements.

Client Relations & Satisfaction:

• Ensure high client satisfaction by overseeing service delivery and addressing any operational concerns promptly.

Budgeting & Financial Oversight:

• Collaborate with the CEO on financial planning, budgeting, and resource allocation to ensure operational cost-effectiveness.
• Track and manage operational expenses to ensure profitability.

Requirements:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s preferred).
• 10+ years of experience in business operations management.
• At least 5 years of experience in managing operations within an ABA, Speech, and/or Occupational Therapy company.
• Proven leadership skills with the ability to manage and mentor teams effectively.
• Strong understanding of insurance and billing processes in healthcare.
• In-depth knowledge of regulatory compliance for therapy services.
• Excellent communication, problem-solving, and organizational skills.
• Process-oriented with a focus on operational efficiency and continuous improvement.

Benefits:

• Highly competitive salary based on experience, expertise, and attitude.
• Performance-based bonus.
• 401(k) plan.
• Health, Dental, and Vision insurance upon regularization.
• Mileage reimbursement.
• Employee Referral Bonus.
• Paid time off:
  • 1-3 years: 2 weeks of vacation and 1 week of sick time.
  • 3-5 years: 3 weeks of vacation and 1 week of personal time.
  • 5+ years: 4 weeks of vacation and 1 week of personal time.
• Career advancement opportunities and career development plans.