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Senior Operations Consultant

Bank of America

Deerfield Beach, FL

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Career Development, Compensation and Benefits, Consulting, Cross-Functional, Customer Experience, Customer Relations, Detail Oriented, Documentation Plan, Establish Priorities, Finance, Financial Operations, Leadership, Merchant Financial Services, Merchant Services, Military, Operational Strategy, Operational Support, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Risk, Risk Management, Safety/Work Safety, Strategic Planning, Talent Management, Vendor/Supplier Evaluation, Vendor/Supplier Planning
LOCATION
Deerfield Beach, FL
POSTED
Today
Senior Operations Consultant


Charlotte, North Carolina;Deerfield Beach, Florida


To proceed with your application, you must be at least 18 years of age.


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Bank of America employees are required to meet allposting eligibility requirementsprior to applying for any new position.


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To proceed with your application, you must be at least 18 years of age.


Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Senior-Operations-Consultant_26018599-2)


Bank of America employees are required to meet allposting eligibility requirementsprior to applying for any new position.


Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Senior-Operations-Consultant_26018599-2)


Job Description:


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.


Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.


We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.


Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.


At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!


Job Description:


• Serve as a subject matter expert supporting merchant services operations, governance, and strategic initiatives


• Provide end-to-end oversight of vendor performance, including service quality, KPIs, and risk/control adherence


• Act as an escalation point for complex client issues and operational disruptions


• Lead and support governance routines, performance reporting, and executive-level updates


• Drive process optimization and efficiency opportunities across servicing and operational workflows


• Partner cross-functionally (product, servicing, complaints, vendor partners) to support initiative delivery and issue resolution


• Provide flexible support across multiple workstreams based on business priorities and interim coverage needs


• Lead or contribute to initiatives tied to servicing realignment, vendor strategy, and operational transformation


• Deliver insights and recommendations to leadership to inform decision-making and prioritization


Required Skills:


• Bachelor degree in Business, Finance, or related field or comparable professional experience


• 5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement


• 5+ years preferred experience in Merchant Services


• Strong experience in vendor governance, risk oversight, or operational controls


• Proven ability to lead complex initiatives across multiple stakeholders


• Strong executive-level communication and influence skills


• Ability to operate effectively in ambiguous, evolving environment


Desired Skills:


• Merchant services or financial services operations experience


• Experience supporting operating model changes, servicing transformations, or large-scale initiatives


• Familiarity with complaints management, client experience, or servicing frameworks


Skills:


+ Critical Thinking

+ Customer and Client Focus

+ Decision Making

+ Problem Solving

+ Risk Management

+ Adaptability

+ Attention to Detail

+ Collaboration

+ Issue Management

+ Analytical Thinking

+ Oral Communications

+ Presentation Skills


Shift:


1st shift (United States of America)


Hours Per Week:


40


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.


View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .


Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.


Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.


This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

About the Company

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Bank of America