Apple Macs, CCNA - Cisco Certified Network Associate, Certified Coding Specialist (CCS), Communication Skills, CompTIA Network+, Computer Workstations, Consulting, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Desktop PC, Detail Oriented, Fitness, Hardware Administration, Healthcare, Higher Education, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Medical Research, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Connectivity, Network Integration, Network Support, Organizational Skills, Philosophy, Problem Solving Skills, Product Support, Reimbursement, Software Administration, Technical Support, Technical Writing, Time Management, Wireless Communications
LOCATION
NY
POSTED
30+ days ago
We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network migration initiative within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.
The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.
Salary: $45,000-$53,000
What You'll Do
Conduct wired network surveys and document workstation environments across campus
Support migration of desktops, laptops, and network-connected devices
Perform wireless surveys and assist with wireless connectivity troubleshooting
Provide post-migration technical support to staff and administrators
Diagnose, document, and resolve hardware, software, and network-related issues
Troubleshoot wired and wireless network access and connectivity problems
Monitor, manage, and update tickets within the ticketing system
Provide in-person deskside support for hardware and software issues
Follow up on completed tickets to ensure customer satisfaction
Support Microsoft Office applications in both Windows and Mac environments
Build positive relationships with end users while delivering white-glove support
Maintain professionalism when supporting frustrated or escalated users
Participate in campus-wide walkthroughs, surveys, and migration activities
Perform additional job-related duties as assigned
What You Bring
3-5 years of experience in hardware and network support
Strong troubleshooting experience with desktops, laptops, and network-connected devices
Understanding of wireless networking and wireless device connectivity
Experience troubleshooting wired and wireless network issues
Strong customer service and interpersonal communication skills
Ability to accurately document technical issues and resolutions
Excellent organizational and time management skills
Ability to work independently and remain active throughout campus environments
Strong work ethic and attention to detail
Proficiency with Microsoft Office Suite in both Windows and Mac environments
Preferred Qualifications
CompTIA Network+ Certification
CCNA Certification
Experience working in healthcare, higher education, or research environments
#IND
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
About the Company
C
Custom Computer Specialists Inc
Right People, Right Results is not just our tag line - it is our obsession. It drives our behavior, our culture and our work. It's why technology leaders continue to trust Custom Computer Specialists with their most important asset - their reputation.
Since 1979, IT leaders with a commitment for leveraging technology to better serve their customers have partnered with Custom's Right People to deliver the Right Results. Our "Clients for Life" approach to the marketplace has enabled Custom to maintain extremely high client retention rates.