Senior Manager, Trust & Safety (Remote)

Ezcater

Boston, MA(remote)

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Catering Services, Communication Skills, Market Tracking, Policy Development, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager
LOCATION
Boston, MA
POSTED
1 day ago

Seeking a Senior Manager, Trust & Safety (Remote) to lead the development of a safe, trusted marketplace for enterprise catering.
Reporting to the Director of Network Health, you'll define trust standards, build policies, and develop systems to monitor and enhance marketplace integrity.
Responsibilities include hiring and scaling a Trust & Safety team, creating SOPs, managing high-stakes responses, and shaping AI trust strategies.
Candidates should have 10+ years in Trust & Safety or related fields, proven team leadership, experience in dispute resolution, excellent judgment under pressure, and strong communication skills.
The role offers a competitive salary, stock options, benefits, and the opportunity to impact a leading food tech platform in a dynamic, flexible environment.

About the Company

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Ezcater