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Senior Manager, Technical Program Management

New Relic

Phoenix, AZ(remote)

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JOB DETAILS
SALARY
$193,000–$241,000 Per Year
SKILLS
Architectural Services, Artificial Intelligence (AI), Background Investigation, Best Practices, Business Strategy, Coaching, Communication Skills, Corporate Planning, Cross-Functional, Delivery Driving, Encryption Software, Finance, ITIL (IT Infrastructure Library), Import/Export Compliance, Incident Management, Incident Response, Information Technology & Information Systems, Leadership, Licensing, Marketing, Organizational Skills, People Management, Project/Program Management, Recruiting/Staffing Agency, Risk Analysis, Risk Management, Sales, Software Development Lifecycle (SDLC), Stewardship, Team Lead/Manager, Technical Leadership
LOCATION
Phoenix, AZ
POSTED
Today

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are seeking a dynamic and strategic Senior Manager, Technical Program Management to lead, scale, and inspire a high-performing team of Technical Program Managers dedicated to our Reliability Charter. In this role, your team will have distinct ownership over reliability, operational governance, and Incident management. You will bridge the gap between complex technical execution and overarching business strategy, driving the delivery of organizational OKRs. You are a seasoned leader who thrives in ambiguous, fast-paced environments, optimizing operational frameworks to maximize information flow, system resilience, and speed to market with minimal overhead.

What you'll do

  • Drive Reliability & Governance: Deploy and equip a team of technical program managers to drive the achievement of organizational OKRs-with a specific focus on reliability, operational governance, and risk mitigation by leading complex initiatives and optimizing team execution. Adjust the team's plans quickly in the face of changing priorities or system needs.
  • Empower the Team: Manage and coach technical program managers to ensure success in their roles. Strive to continually increase the team's overall technical program management bench strength. Drive accountability for high performance.
  • Optimize Frameworks: Implement operational governance frameworks that incur the least amount of overhead while maximizing information flow, incident response efficiency, and support for the home organization's goals. Anchor teams in best practices for rapid delivery and system stability with transparency for leadership.
  • Lead from the Front: Act as a Principal Program Manager on especially challenging problems, such as major incidents or complex risk management scenarios. Work with leaders across the company to drive key trade-off decisions. Identify gaps and risks in execution. Take decisive action in ambiguous situations.
  • Foster Collaboration: Build strong relationships with partnered Directors, VPs, and other leaders across the company to promote successful execution against reliability goals. Lead the team in partnering closely with cross-functional counterparts in engineering, sales, marketing, finance, customer success, and support to launch new, highly resilient capabilities.
This role requires
  • Proven background in Incident Management, including establishing, scaling, or leading incident response and operational governance protocols.
  • BS/BA degree, applicable certification, or equivalent related experience required.
  • 10+ years of demonstrated experience in technical program management, engineering, or related fields.
  • 4-6 years of people management experience is desirable.
Bonus points if you have
  • ITIL Certification
  • Aptitude for driving toward measurable outcomes and results. Comfortable with the challenging and experimental nature of work.
  • Strong communicator and executive presence. Proven ability to influence without organizational power.
  • Determined self-starter with the wisdom to know when to collaborate to achieve your goals and strong experience building trust relationships across an organization, with teammates at all levels. Highly successful at assembling and leading cross-functional teams.
  • Working technical proficiency. Deep understanding of the SDLC, engineering standards, and architectural risk management.
  • Able to navigate organizational issues (getting to agreements between different teams without assistance)


Please note that visa sponsorship is not available for this position.

#LI-GK1 #LI-Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$193,000-$241,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at

About the Company

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New Relic