YourpotentialhasaplaceherewithTTEC’saward-winningemploymentexperience.AsaSeniorManager-ServiceDeliveryworkingonsiteinOklahomaCity,OKyou’llbeapartofbringinghumanitytobusiness.#experienceTTEC
Ouremployeeshavespoken.Ourpurpose,team,andcompanycultureareamazingandourGreatPlacetoWork®certificationintheUSAsaysitall!
WhatYou’llbeDoing
Doyouhaveapassionforleading,mentoringandcoaching?Lookingforanopportunitytolearnmoreabouttheindustryandgaindirectmanagementexperience?You’llsupportandmotivatemanagerstomakesurethey’reontracktomeetgoalsandmotivatetheirteams.You’llworktofindanswers,resolveissues,providefeedbackandknowwhentoescalatetothenextlevelofsupportwhileensuringqualitycustomerexperienceoneverycall.You’reinstrumentalincreatingandmaintainingapositiveworkenvironment.
You’llreporttotheDirector.We’relookingforaleadertoActasone,asyouwillencourageandmotivateyouteamtoresolveissues,accomplishgoalsandinfluencetheircareermobility.
DuringaTypicalDay,You’ll
Improvethekeysuccessmetricsassociatedwithgoals. Theseinclude:
CustomerSatisfactionScore
ServiceLevelGoals
QualityGoals
Mentormanagerstoensureachievementofcompanyandclientgoalswhileaddressingemployeerelatedissuesandcoordinatingtrainingonneworrevisedinformationrelatingtoservices,productsorprocessesofprojects
Bringyourtimemanagementandorganizationalskillstohelpsupportmanagersontheirmultiple,complex,on‐goingtasksandprojects
WhatYouBringtotheRole
3yearsormoreofcallcenterexperienceorcustomerserviceindustryexperience
Experienceininvestmentorfinancialservices
Bachelor’sDegreeorequivalent
Engageandsupportyourteaminmakingsuretheyhavethepropertoolsandsystemstoaccomplishday-to-daytasks
Youleadbyexampleandcollaboratewithyourteam,management,andclientstocontributetotheoverallsuccessofyourclientprogram
Understanding,interpreting,andmanipulatingdataforreporting
WhatYouCanExpect
Supportiveofyourcareerandprofessionaldevelopment
Aninclusivecultureandcommunitymindedorganizationwheregivingbackisencouraged
Aglobalteamofcuriouslifelonglearnersguidedbyourcompanyvalues
Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcarebenefits
Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'dexpectandmaybeafewthatwouldpleasantlysurpriseyou(liketuitionreimbursement)
Visit
Theanticipatedrangeis80,000-90,000annualsalaryofferstoacandidatemayvarybasedupongeographiclocation,workexperience,educationand/orskilllevels.
AboutTTEC
OurTTECisaleadingglobalconsulting,technologyandmanagedservicescompanyfocusedondeliveringsolutionsattheintersectionofdata,AI,andcustomerexperience.
TTECisproudtobeanequalopportunityemployerwhereallqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,disability,orstatusasaprotectedveteran.TTECembracesandiscommittedtobuildingadiverseandinclusiveworkforcethatrespectsandempowerstheculturesandperspectiveswithinourglobalteams.Weaimtoreflectthecommunitiesweserve,bynotonlydeliveringamazingserviceandtechnology,butalsohumanity.Wemakeitapointtomakesureallouremployeesfeelvalued,belonging,andcomfortablebeingtheirauthenticselvesatwork.Asaglobalcompany,weknowdiversityisourstrengthbecauseitenablesustoviewthingsfromdifferentvantagepointsandforyoutobringvaluetothetableinyourownuniqueway.
#LI-onsite