Analysis Skills, Apiary/Beekeeping, Authentication, Biometrics, Business Intelligence, Change Management, Credit Risk, Customer Experience, Customer Support/Service, Data Analysis, Data Processing, Data Sets, Economics, Industry/Trade Analysis, Interpersonal Skills, Leadership, Loss Mitigation, Machine Learning, Management of Information Systems/Technology (MIS), Mathematics, Policy Implementation, Problem Solving Skills, Product Design, Product Management, Project/Program Management, Requirements Management, Risk, Risk Analysis, Risk Management, SQL (Structured Query Language), Social Engineering, Statistics, Structured Data, Trend Analysis, Unstructured Data
Senior Manager- Risk Management
American Express Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience and catching fraudsters. Fraud Risk colleagues are industry's most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world's most valuable datasets. You'll have the power to identify insights and take actions that can have a meaningful impact on our customers and our business.
This exciting and critical position will be responsible for designing key fraud risk servicing strategies, mitigating fraud losses and ensure seamless customer experience. The role works very closely with global Fraud Risk colleagues within Credit and Fraud risk team and global servicing team. This role will also interact with enterprise partners including GMNS, GCS, USCS, Enterprise Technology Services, GCO, LOBCO & Global Services.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Required Qualifications
- 3+ Years' experience in product management, data analytics, strategy, or new product implementation.
- Fluency with data processing languages and tools such as SQL, SAS, Hive.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and drive business results.
- Ability to leverage industry trends and insights into designing new products, customer features & fraud capabilities
- Strong project management, communication, and interpersonal skills
- Bachelor''s Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
- Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
- Ability to build strong relationships across all levels and across organizations.
- Strong ability to influence others and work effectively in a matrix environment.
Preferred Qualifications:
- Bachelor''s Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
- Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
- Ability to build strong relationships across all levels and across organizations.
- Strong ability to influence others and work effectively in a matrix environment.
Responsibilities include:
- Designing global fraud servicing strategies covering authentication methods (passkeys, voice biometrics etc.) and resolution in combating fraud
- Design digital journeys for customers across end-to-end fraud life cycle and partner with product teams across the enterprise for delivery.
- Bring external perspective and leverage GenAI, other agentic solutions to ideate and design solutions to counter social engineering patterns and protect our customers.
- Defining business requirements for of authorization and servicing platform modernization (AMP).
- Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques.
- Implement aligned policy changes, including governance approval, change management and control design.
Responsibilities include:
- Designing global fraud servicing strategies covering authentication methods (passkeys, voice biometrics etc.) and resolution in combating fraud
- Design digital journeys for customers across end-to-end fraud life cycle and partner with product teams across the enterprise for delivery.
- Bring external perspective and leverage GenAI, other agentic solutions to ideate and design solutions to counter social engineering patterns and protect our customers.
- Defining business requirements for of authorization and servicing platform modernization (AMP).
- Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques.
- Implement aligned policy changes, including governance approval, change management and control design.