Senior Manager, Quality Management - Deputy Director at L3Harris Technologies
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L3Harris Recruitment Fraud Awareness Message
L3Harris Recruitment
Fraud Awareness Message
Fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is normally carried out through fake websites, job postings, chat applications, or email accounts claiming to be from L3Harris. To help spot these scams, remember that during our formal recruitment process, L3Harris will NOT (1) ask you for money; (2) offer to send you a check before doing any work; (3) require you to provide sensitive personal information early in the process or sensitive information about your previous employer; (4) send you emails from free commercial services (e.g. Gmail, Yahoo, Hotmail).
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If you believe you have been scammed, contact local law enforcement and report the incident to the U.S. Federal Trade Commission here. L3Harris has no responsibility for fraudulent job offers and advises candidates to follow the guidance provided above.
Senior Manager, Quality Management - Deputy Director
Camden, Arkansas
Job ID 37323
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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Senior Manager, Quality Management - Deputy Director
Job Code: 37323
Job Location: Camden, AR
Job Schedule: 4/10, Employees work 10 hour shifts - 4 days a week
Job Description:
L3Harris Technologies is seeking an experience Senior Quality Manager to lead quality assurance operations and drive excellence across our defense programs in Camden, AR. This strategic leadership role is responsible for ensuring the highest standards of quality, compliance, and customer satisfaction while managing quality teams and fostering a culture of continuous improvement. The Senior Quality Manager will serve as a key liaison between customers, regulatory agencies, and internal stakeholders to maintain L3Harris's reputation for delivering mission-critical solutions that meet the most stringent quality requirements.
The Senior Quality Manager provides executive-level oversight of quality management systems, processes, and personnel across assigned business units or programs. This role requires a seasoned quality professional who can balance strategic planning with hands-on problem-solving in a fast-paced aerospace and defense environment.
In this capacity, you will direct all aspects of quality assurance including manufacturing quality, inspection operations, and quality engineering. You will be accountable for maintaining AS9100 and ISO 9001 certifications, ensuring compliance with FAA and DoD regulations, and meeting contractual quality requirements for complex defense systems and aerospace products.
The ideal candidate will demonstrate proven expertise in leading cross-functional teams, managing customer quality relationships, and implementing data-driven quality improvement initiatives. You will work closely with Program Management, Engineering, Operations, and Supply Chain leadership to embed quality throughout the product lifecycle-from design and development through production, delivery, and field support.
This position demands strong technical knowledge of aerospace/defense manufacturing processes, exceptional leadership skills, and the ability to influence at all organizational levels. You will be expected to drive cultural change, mentor quality professionals, and establish L3Harris as a quality leader in the defense industry.
Essential Functions:
Quality Leadership & Management:
Direct and manage quality engineering staff, inspectors, and other quality personnel to achieve organizational quality objectives.
Develop and execute strategic quality plans aligned with business unit goals and customer requirements.
Establish quality performance metrics, KPIs, and dashboards; conduct regular performance reviews with leadership.
Lead workforce development initiatives including training, mentoring, and succession planning for quality personnel.
Manage quality department budget, resources, and capital equipment requirements.
Quality System Development & Compliance:
Design, implement, and maintain Quality Management System (QMS) in accordance with AS9100, ISO 9001, and customer-specific requirements.
Ensure compliance with FAA, DoD, NASA, ITAR, and other applicable aerospace and defense regulations.
Oversee document control systems to ensure proper management, revision control, and retention of quality records, specifications, procedures, and work instructions.
Lead internal audits, external audits, and regulatory inspections; manage audit findings and corrective actions.
Maintain certifications and registrations required for business operations.
Product Quality & Inspection Operations:
Establish standards, methods, and procedures for inspecting and testing rocket propulsion systems, assemblies, and components.
Oversee first article inspections, in-process inspections, and final acceptance testing activities.
Ensure precision measurement and calibration programs meet industry standards and customer requirements.
Review and approve inspection plans, test procedures, and acceptance criteria for new and existing products.
Validate inspection equipment, gauges, and test systems for accuracy and capability.
Nonconformance Management & Problem Resolution:
Lead Material Review Board (MRB) activities for dispositioning nonconforming materials and products.
Conduct and oversee root cause analysis for discrepancies related to assembly, process, mechanical, electrical, and electro-mechanical systems.
Analyze field data, customer complaints, and production nonconformities to identify systemic issues.
Develop and implement corrective and preventive action (CAPA) plans to eliminate quality defects.
Track and report on effectiveness of corrective actions and closure of quality issues.
Risk Management & Process Improvement:
Facilitate Process Failure Mode Effects Analysis (PFMEA) and Design FMEA activities with cross-functional teams.
Identify quality risks in manufacturing processes and implement mitigation strategies.
Drive continuous improvement initiatives using Six Sigma, Lean, and other quality methodologies.
Analyze quality cost data and implement cost reduction initiatives while maintaining product integrity.
Lead change management processes to ensure quality is maintained during process modifications.
Customer & Stakeholder Interface:
Serve as primary quality contact for customers on program-specific quality matters.
Participate in customer quality reviews, audits, and program management meetings.
Respond to customer quality inquiries, concerns, and corrective action requests.
Present quality performance data and improvement initiatives to senior leadership.
Coordinate with Engineering and Manufacturing to resolve customer quality issues.
Documentation & Records Management:
Oversee document control operations ensuring compliance with AS9100 and customer requirements.
Ensure proper creation, approval, distribution, and archival of quality documentation.
Manage configuration control of quality procedures, work instructions, and inspection documents.
Maintain traceability of quality records from raw materials through final product delivery.
Implement electronic document management systems and ensure data integrity.
Ensure retention and retrieval systems meet contractual and regulatory requirements.
Quality Cost Management:
Manage quality cost accounts and budget allocations for the facility.
Track cost of quality metrics including prevention, appraisal, and failure costs.
Identify opportunities to reduce quality costs while improving product reliability.
Provide financial reporting on quality performance to site leadership.
Requires up to 10% business travel to L3Harris and customer sites.
Ability to obtain a U.S. Secret Security Clearance.
Qualifications:
Bachelor's Degree and minimum 12 years of prior Quality experience. Graduate Degree and a minimum of 10 years of prior related quality experience. In lieu of a degree, minimum of 16 years of prior related quality experience.
5+ years of experience directly managing a Quality Engineering or Quality Organization.
2+ years managing site certification with AS9100, ISO 9001.
2+ years of experience with inspection methods, precision measurement, and calibration systems for aerospace components.
Preferred Additional Skills:
BS in an Engineering or Management related discipline.
Master's in engineering or Business.
Quality experience in the Aerospace and Defense industry.
Knowledge of engineering and production processes used to design, develop and produce solid rocket propellant systems and sub-systems.
ASQ Certified Manager of Quality/Organizational Excellence.
ASQ Certified Quality Engineer.
Experience working with DCMA and government contracts.
Proven track record leading Material Review Board (MRB) activities and nonconformance resolution.
Experience with AS9100, ISO 9001, and other aerospace quality management system standards.
Background in document control systems and configuration management practices.
Experience interfacing with government customers (DOW, NASA, FAA) and managing customer quality requirements.
Experience with quality cost management and budget administration.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
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