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Senior Manager Quality Control

USA The Nature Conservancy

Arlington, Virginia

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JOB DETAILS
SALARY
$78,800–$114,800
SKILLS
Analysis Skills, Auditing, Automation, Best Practices, Campaigns, Data Analysis, Data Quality, Detail Oriented, Documentation, Leadership, Market Trend Analysis, Marketing Automation Software, Marketing Campaign, Marketing Strategy, Philosophy, Problem Solving Skills, Process Development, Process Management, Product Lifecycle, Product Requirements Document (PRD), Project Evaluation, Quality Assurance, Quality Assurance Methodology, Quality Control, Quality Management, Reporting Skills, Requirements Validation/Verification, SQL (Structured Query Language), Software Development Lifecycle (SDLC), Strategic Planning, Team Lead/Manager, Test Automation, Test Design
LOCATION
Arlington, Virginia
POSTED
Today
What We Can Achieve Together:

Senior Manager Quality Control leads one functional team or activity within a development program. The Senior Manager will be responsible for providing resources such as research, quality assurance, and process automation within Membership and other WO Development departments.

The Senior Manager Quality Control will work towards meeting the strategic priorities of the program by developing and coordinating quality assurance for approved test designs and campaign plans, and completing and/or overseeing day-to-day tasks. They will manage guidelines and analyze factual information to achieve results, improve workflow, and solve problems. They will report to leadership on activities. The Senior Manager must be an expert in the systems and resources utilized by the team; applies knowledge to managing support and process communications related to the campaign development lifecycle. They will develop documentation, modify processes, and participate in the enhancement of systems and tools used by the team. The Senior Manager will keep up-to-date on market trends and best practices in order to improve quality, automation, and throughput. The Senior Manager works in close cooperation with any or all of the campaign stakeholders within Membership and other WO Development departments. They will report findings, recommendations, and deliver feedback to relevant Development campaign stakeholders to align outputs with strategic requirements. They will manage diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions in order to improve effectiveness.

The Senior Manager Quality Control is responsible for validating campaign requirements documentation, audience selection, segmentation, test design integrity, audience sizes, and data output content across all campaign types. This role is expected to be a change agent by evaluating, piloting, and deploying more efficient processes using new technologies, tools, and automation.
  • Execute end-to-end quality validation to ensure that technical development accurately reflects campaign requirements, including audience segmentation, source codes, and output file content using a combination of manual and automated processes to validate personalization and quantities.
  • Review and intake strategy and program documentation to gain a detailed understanding of audience selection and segmentation criteria, audience / campaign size, test design, audience personalization, and output requirements.
  • Identify special requirements needed to support performing quality assurance of new and ongoing programs.
  • Create and maintain documentation related to program quality assurance and report findings to stakeholders for approval by identifying and escalating errors, proposing solutions, and documenting findings.
  • Ensure the integrity of test designs throughout the campaign development lifecycle by gaining a deep understanding of audience segmentation requirements and the marketing automation process.
  • Identify, escalate, and resolve issues. In most cases, responsible for validating the implemented solution and communicating the solution to stakeholders.
  • Monitor data output for data quality and integrity as it relates to campaign efforts in TNC's marketing automation platform, which is currently SAS CI360.
  • Create SQL and/or M Code queries to sample data, perform analysis, and generate reporting to ensure audience sizing and output file content accuracy.

We're Looking for You:

Are you passionate about the environment, marketing automation, and have experience working with data with a keen eye for detail? At TNC we strive to embody a philosophy of Work That You Can Believe In where you can feel like you are making a difference every day. As a Senior Manager Quality Control, you will support the quality of TNC's Membership Department campaigns through process innovation, auditing campaign development, and escalating findings. Please note that this is not a Software Development Lifecycle (SDLC) Quality Assurance role.

We're looking for someone with marketing campaign strategy development or quality control experience who is comfortable working in a data driven environment. The ideal candidate should have exceptional attention to detail, problem solving skills, and an eye for innovation and automation. This is an exciting opportunity to contribute to the ongoing mission of conservation by shaping and elevating the work of our team.

What You'll Bring:
  • Bachelor's degree and 5 years related experience or equivalent combination.
  • Experience managing and implement

About the Company

U

USA The Nature Conservancy

The Nature Conservancy is the leading conservation organization working around the world to protect ecologically important lands and waters for nature and people. The mission of The Nature Conservancy is to conserve the lands and waters on which all life depends.

We address the most pressing conservation threats at the largest scale. Thanks to the support of our more than 1 million members, we’ve built a tremendous record of success since our founding in 1951:
  • We've protected more than 119 million acres of land and thousands of miles of rivers worldwide — and we operate more than 100 marine conservation projects globally.
  • We work in all 50 states and more than 72 countries — protecting habitats from grasslands to coral reefs, from Australia to Alaska to Zambia.
  • We address threats to conservation involving climate change, fresh water, oceans, and conservation lands.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1951
WEBSITE
http://www.nature.org

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