Senior Manager, Programs

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Program Manager at JLL, you will be responsible for leading complex, enterprise-wide program initiatives that span regions and service lines, with accountability for strategic outcomes and business value realization. In this role, you'll shape how we deliver exceptional real estate services to our clients worldwide by orchestrating multi-faceted initiatives from conception through execution. Serving as the central hub connecting stakeholders, you will seamlessly align diverse teams, manage timelines and resources, and drive the integrated solutions that maintain our commitment to excellence.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and you'll be a key driver in translating strategic vision into measurable outcomes. Your expertise will help not only streamline but also shape processes, enhance operational efficiency, and drive innovation across our service delivery model. This position requires a seasoned strategic leader who thrives in a dynamic environment, balancing multiple priorities while fostering collaboration across departments and geographies. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for an accomplished program leader ready to define the future and leave a lasting impact on our global operations.

Primary Responsibilities:

• Strategic Initiative Delivery: Support the end-to-end lifecycle of high-impact initiatives, from initial business case development and conceptualization through to operational delivery and performance monitoring. Ensuring contracted delivery and KPIs (Key Performance Indicators) are met.
• Program Planning & Governance: Develop and maintain comprehensive project plans, timelines, and resource allocation strategies. Leverage standardized project management methodologies to ensure consistency across the account.
• Cross-Functional Leadership: Facilitate seamless collaboration between regional directors, internal platform teams, and client representatives to ensure integrated service delivery and prevent siloed operations. Serve as a trusted advisor to senior leadership on program strategy.
• Operational Excellence & Process Optimization: Identify workflow inefficiencies and implement scalable solutions to enhance account productivity and accelerate the delivery of critical operational improvements.
• Reporting & Data-Driven Insights: Oversee the reporting of key data points, providing senior leadership with executive-level updates and actionable insights.
• Risk Mitigation & Quality Control: Proactively identify potential project risks and dependencies. Implement robust mitigation strategies and perform regular quality checks to ensure initiatives remain on track and meet high standards.
• Change Management & Innovation: Support change impact analysis and communication strategies to ensure successful adoption of new technologies and processes. Drive the integration of innovative tools to increase client value.

What your day-to-day will look like:

• Lead end-to-end program planning and delivery across multiple concurrent workstreams ensuring strategic alignment.
• Build and maintain collaboration between internal teams and client stakeholders.
• Oversee program progress and implement proactive risk mitigation.
• Prepare and present executive-level reports to senior leadership.
• Coordinate with global teams to ensure consistent delivery standards across different markets.

Required Qualifications:

• Education: Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Experience: 7-10 years of transformation program management experience, with demonstrated success leading enterprise-scale initiatives.
• Skillset: Proficiency in project management software and data visualization tools; Strong strategic thinking and the ability to manage multiple priorities in a dynamic environment; Excellent written and verbal communication skills with ability to present to executive audiences; Experience working in cross-functional, matrixed organizational structures establishing program management frameworks, standards and best practices; Proven track record influencing senior leadership decisions and driving organizational change.
• Strategic Mindset: Proven ability to manage an active portfolio of initiatives focused on service delivery optimization and large-scale account strategy.
• Technical Proficiency: Experience with project management and data visualization tools (such as Smartsheet and Looker Studio) to track performance and report on key data points. Advanced proficiency in Google Suite or Microsoft Office Suite.

Preferred qualifications:

• Project Management Professional (PMP) certification or equivalent credentials
• Deep industry expertise in commercial real estate or facilities management with demonstrated thought leadership
• Experience leading transformation initiatives that resulted in measurable business value and operational improvement
• Experience with enterprise software implementations, digital transformation, or technology rollouts
• Background in change management and organizational development initiatives
• Demonstrated success managing global or multi-regional programs
• Familiarity with real estate technology platforms and industry-specific software solutions

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

145,300.00 - 191,080.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Austin, TX, Boulder, CO, Chicago, IL, Los Angeles, CA, Mountain View, CA, San Diego, CA, Seattle, WA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate

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JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.