Senior Manager - Partnership Marketing - TSE

Position: Sr. Manager - Partnership Marketing - TSE Department: Corporate Partnerships Reporting Relationship: Reports to the Director of Partnership Marketing Status: Full-Time Exempt

Position Summary The Partnership Marketing Sr. Manager manages the day-to-day relationships with select Carolina Panthers and Charlotte FC partners, including account management, contract fulfillment, and retention efforts. The goal is to successfully provide our partners with best-in-class service and flawless execution.

Primary Responsibilities

• Serve as primary contact for all assigned partnership accounts.
• Responsible for overall day-to-day account management, including contract activation and fulfillment, strategic direction, and budget for assigned corporate partners.
• Co-create with the customer and track key performance indicators (KPIs) for Corporate Partnership relationships.
• Source and curate data supporting the KPIs for the quarterly business reviews and throughout the partnership (e.g., one-off infographics).
• Position and present customer objectives and data in a platform customized to the audience (e.g., exec summary for the C-Suite).
• Manage partnership deliverables (i.e., branding, signage, media, print, promotional, entertainment elements, etc.) to ensure quality standards and that partner expectations are met.
• Coordinate the implementation of branding and activations during Panthers games, CLT/FC matches, and other events, including digital signage, in-game features, and fan engagement activations.
• Support and review partner activations, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media.
• Initiate and maintain regular contact with client and/or clients agency, developing strong professional relationships.
• Lead quarterly business review meetings with customer stakeholders.
• Understand and navigate the hierarchy of decision-makers and influencers within Corporate Partner relationships to ensure our value proposition is communicated to all.
• Develop a deep understanding of your Corporate Partners business, go-to-market strategy, financials, macroeconomic forces, etc., and how those impact our customer relationship.
• Brainstorm and collaborate on a regular basis on incremental ideas on how to deliver KPIs to meet customer expectations and provide upsell solutions.
• Partner with the Corporate Partnership Sales Team member in support of customer renewals and upsells.
• Provide best-in-class touch point management in preparation for and the following of corporate hospitality and other customer activation events.
• Other duties as assigned.

Qualifications and Education Requirements

• Bachelors degree in relevant field.
• At least 6 years of relevant work experience.
• Must be proficient in MS Word, Excel, PowerPoint, and Outlook.
• Must be willing to work flexible hours, including some nights and weekends.
• Must be willing to travel when necessary.
• Must pass pre-employment screens.

Skills for Success

• Develop and maintain courteous, effective, and professional working relationships with employees at all levels of the organization, as well as with partners and their contacts.
• Must be able to follow company policies and procedures. Must maintain appropriate levels of confidentiality with regard to partner and club matters.
• Must be punctual and timely in meeting all requirements of performance, including but not limited to attendance standards, work deadlines, and all scheduled meetings.
• Proven track record in managing and onboarding long-term, top-tier integrated marketing partnerships.
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability while working in a fast-paced, high-demand, and sometimes strenuous environment.
• Creativity to develop strategic and purpose-driven solutions.
• Excellent proofreading skills and a strong ability to communicate.
• Excellent organizational skills and attention to detail.
• Dynamic interpersonal skills and approachable.
• Works well under pressure while maintaining a positive attitude.
• Must be a reliable team player who thrives in a collaborative, fast-paced environment.
• Must be able to multi-task while managing time successfully.

Physical Requirements

• Sitting at desk and computer for long periods of time.
• Prolonged periods of standing and walking.
• Must be able to lift 15 pounds at a time.

Work Environment This job operates in a professional office environment, mostly office environment outside in a stadium facility at times, which may include inclement weather conditions. The job may require travel to off-site partnership events.

Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.