Senior Manager, Operations - Omni Returns, Ecommerce Returns

Position Summary...

The Sr. Manager, Operations \u2013 Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer-centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization's goals. The Sr. Manager will work closely with cross-functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best-in-class ecommerce return operations.

What you'll do...

• Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.
• Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions.
• Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels.
• Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns.
• Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge.
• Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results.
• Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives.
• Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team.

What You'll Bring:

• Significant experience in ecommerce operations, retail returns, or supply chain management.
• Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency.
• Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs.
• Ability to drive change and support innovation in a fast-paced, digital-first environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience leading teams and managing ecommerce projects.
• Commitment to fostering a culture of integrity, ethics, and continuous improvement.

The above information is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. The full Job Description can be provided during the hiring process. Benefits & Perks:

Beyond competitive pay, you may be eligible for incentive awards based on performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more. Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer \u2013 By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions \u2013 while fostering a culture of belonging and awareness. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.