Senior Manager, Operations - Marketplace Seller Performance
Multiple locations R-2416223 Bellevue, WA: $108,000 - $216,000/yr Bentonville, AR: $90,000 - $180,000/yr
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Regular/Permanent Salaried
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Bellevue, WA: $108,000 - $216,000/yr Bentonville, AR: $90,000 - $180,000/yr Show more
Regular/Permanent Salaried
Position Summary
The Senior Manager, Seller Performance Operations supports the Marketplace organization by overseeing day-to-day operational execution across key seller performance workflows. Reporting to the Director, Risk and Seller Performance Operations, this role leads a team responsible for delivering high-quality, compliant, and efficient operational outcomes that protect customers, strengthen seller accountability, and enable the Walmart Marketplace to scale. The Senior Manager drives operational performance, guides front-line leaders, and contributes to scaling processes, tools, and quality standards for a rapidly growing business.
What youll do
Operational Leadership & Execution
• Lead a team of supervisors/team leaders and their associates who handle inbound and outbound interactions related to seller performance issues, policy actions, and seller performance escalations. • Ensure timely, accurate, and empathetic support that reinforces policy adherence while enabling sellers to operate successfully. • Monitor real-time performance across call queues and case-based workflows, adjusting resources as needed for service-level adherence. • Partner with Workforce Management (WFM) and capacity planning teams to align staffing with forecasted demand and operational goals.
Process Management & Quality
• Execute and reinforce operational processes, tools, and controls that support high-quality outcomes across diverse seller performance workflows. • Promote consistency in policy interpretation and application to ensure reliable, customer-centered decision-making. • Identify operational gaps and recommend enhancements that improve accuracy, efficiency, and scalability.
Seller Performance Insight & Business Acumen
• Stay current on Marketplace seller performance trends, identifying patterns and raising emerging issues that may influence policy, tooling, or operational procedures. • Collaborate with analytics, product, policy, and compliance partners to share insights and support continuous improvement.
Team Leadership & Development
• Coach and develop front-line leaders to elevate performance, operational excellence, and engagement across the team. • Foster a collaborative, accountable, and growth-oriented environment where associates understand expectations and feel supported in their development.
Cross-Functional Communication
• Provide clear and concise updates on operational performance, seller behavior patterns, emerging issues, and process challenges to leadership and cross-functional partners. • Support compliance, audit, and quality teams by closing feedback loops and ensuring operational alignment with standards.
Continuous Improvement
• Participate in evaluating and optimizing operational workflows, tools, and methodologies. • Stay informed about leading practices in seller performance management, customer service operations, risk techniques (where relevant), and operational scaling to support incremental improvements and technology adoption.
Preferred Qualifications
• Bachelor's degree in business, finance, or a related field. • 8-10+ years of experience in seller performance operations, customer service operations, compliance operations, or related fields. • Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems. • Strong understanding of seller performance frameworks, operational controls, and compliance requirements. • Demonstrated ability to lead front-line teams, manage managers, and drive operational performance in a dynamic, high-growth environment. • Excellent communication skills with the ability to translate complex issues into clear operational guidance.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Bellevue, Washington US-11663 | Hoboken, New Jersey US-10649: The annual salary range for this position is $108,000.00 - $216,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:
• Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area • OR 5 years' experience in operations, project management, or related area • 1 year's supervisory experience
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Preferred Qualifications:
• Leadership of cross-functional task forces or projects • Masters, Masters: Operations Management • Project Management - Project Management Professional - Certification
Primary Location
1601 SE 10th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you'll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt - Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life's challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance
Learn more
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn't just a workplace-it's a destination for leaders eager to make a difference.