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Senior Manager - Omnichannel Operations and Services

Best Buy

  • Minneapolis, Minnesota
  • 13 days ago

    Highlights

    Success in this role requires setting a clear vision that aligns teams and stakeholders around shared business objectives, developing a high-performing team, ensuring accountability across cross-functional partners, proactively managing risks and dependencies, leveraging insights and data to inform decision-making, fostering strong partnerships, and continuously enhancing scalable processes that deliver meaningful business and customer outcomes across both transitions and resets. Working at the center of major store change initiatives, this role partners closely with Category, Space Planning, Store Design, Architecture, Retail Operations, Vendors, and other key stakeholders to translate business strategies into executable store plans, facilitating cross-functional alignment, dependency management, and effective implementation while balancing customer experience, operational impact, and speed to market.

    Numbers & Facts

    LocationMinneapolis, Minnesota
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1966
    Websitehttp://www.bestbuy-jobs.com/

    Description

    The Senior Manager leads a team responsible for planning, coordinating, and deploying store change initiatives across the retail portfolio, serving as the functional leader of the transition process and ensuring business-driven merchandise and operational changes are successfully executed in stores. Working at the center of major store change initiatives, this role partners closely with Category, Space Planning, Store Design, Architecture, Retail Operations, Vendors, and other key stakeholders to translate business strategies into executable store plans, facilitating cross-functional alignment, dependency management, and effective implementation while balancing customer experience, operational impact, and speed to market. In addition to leading the transition process, the Senior Manager provides oversight for portions of the reset portfolio, establishing priorities, removing barriers, driving consistent execution, and continuously improving the processes, tools, and operating models that support successful project delivery. Success in this role requires setting a clear vision that aligns teams and stakeholders around shared business objectives, developing a high-performing team, ensuring accountability across cross-functional partners, proactively managing risks and dependencies, leveraging insights and data to inform decision-making, fostering strong partnerships, and continuously enhancing scalable processes that deliver meaningful business and customer outcomes across both transitions and resets.

    This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

    What you'll do
    • Provide strategic leadership by aligning team vision, priorities, and execution plans with enterprise business objectives.
    • Lead end-to-end planning and execution of merchandise transitions, store updates, resets, and large-scale retail initiatives.
    • Drive operational excellence by leveraging data, insights, technology, and best practices to improve execution, scalability, and results.
    • Establish governance, performance management, and accountability processes to ensure successful project delivery and remove execution barriers.
    • Anticipate business needs, risks, and opportunities, translating strategy into measurable outcomes and informed decisions.
    • Build and influence strong cross-functional partnerships, aligning stakeholders on priorities, timelines, resource

    About Company

    Energetic teams. Fun atmosphere. Exciting opportunities.

    That’s what you’ll find at Best Buy. Care to join us?

    You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

    Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

    When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

    So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

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