Senior Manager of Warehouse Operations Rochester Hills, MI

Overview

GCG is currently seeking a Senior Manager of Warehouse Operations to join our Automation & Factory Solutions (AFS) division, lead operations for our distribution network (consisting of 4 warehouse locations), and transform our warehouses into strategic assets for the business. In this role, you'll oversee multiple warehouse locations, ensuring every shipment, process, and workflow contributes to a seamless customer experience.

You'll have the opportunity to strengthen warehouse operations through technology, data insights, and continuous improvement, while building and mentoring a high-performing team. Your leadership will not only drive operational excellence and strengthen customer trust, but also shape how GCG Automation & Factory Solutions scales its business and competes in the marketplace.

This is a highly visible role with exposure across the organization, offering the chance to grow your career as a strategic leader while making a lasting impact on the future of GCG's distribution model.

This position will report into our Rochester Hills, MI facility; however, intermittent travel (35%) to other division warehouse facilities will be required.

What you''ll do

Operational Excellence

• Lead daily warehouse operations, ensuring accuracy, safety, and efficiency across receiving, storage, picking, and shipping functions across multiple warehouse locations
• Own all aspects of warehouse inventory management: cycle counts, discrepancy resolution, inventory accuracy, and cost analysis, and indirect supply replenishment
• Optimize racking, slotting, and layout to reduce storage costs
• Oversee vendor and carrier communications regarding logistics, service levels, and escalation resolution
• Streamline receiving, picking, packing, and shipping workflows to reduce errors and lead times

Exceptional Customer Service

• Improve pick accuracy and shipping speed to drive high on-time delivery and strengthen customer trust
• Partner with internal teams (purchasing, sales, customer support) to resolve issues and align warehouse execution with business needs
• Oversee and manage the customer RMA process & personnel, ensuring timely resolution, alignment with quality standards at each location and KPI creation / management drive process improvement upstream and downstream
• Tailor fulfillment processes for strategic customers (e.g., special packaging or labeling)

Improve Productivity

• Drive adoption and optimization of technology (scanning, conveyors, robotics, WMS) to streamline processes and reduce errors
• Use metrics to improve output per labor hour
• Monitor and report on KPIs (safety, accuracy, on-time shipments, productivity) and drive operational improvements to achieve or exceed performance targets
• Apply continuous improvement methods (Kaizen, Six Sigma) to eliminate waste and bottlenecks

Ensure Workplace Safety and Compliance

• Ensure compliance with OSHA standards and company policies; champion a safe and compliant work environment
• Ensure compliance with ISO certification requirements through audit preparation, process documentation, and corrective action management. This may include managing external resources such as ISO consultants
• Develop quality manuals and operations guides and train teams

Develop a High Performing Team

• Manage, mentor, and develop warehouse managers, team leads, and associates
• Set performance expectations and foster a culture of accountability, engagement, and continuous improvement
• Lead workload planning and balancing and cross-train teams to meet fluctuating business demands
• Lead adoption of new technologies and processes while keeping morale high

What you''ll bring

• 7+ years of progressive warehouse management, specifically within a distribution environment
• Deep knowledge of warehouse operations, inventory control, and logistics best practices
• Experience leading teams of 15+ employees, with proven ability to train, coach, develop and manage talent
• Demonstrated experience implementing warehouse technology and productivity solutions with demonstrated ROI and cost savings
• MS Office Suite (Excel, Outlook, Teams) and ERP experience required; Epicor Prohet21 or Oracle experience preferred
• Forklift & other mobile equipment certification (or ability to obtain)
• Strong communication, problem-solving, analytical and organizational skills with a proactive, continuous improvement-oriented mindset
• A love for data and a talent for uncovering insights from data that drive productivity improvement initiatives and prove out ROIs
• 35% travel required, to warehouse locations in Miamisburg, OH, Germantown, WI, Chesterfield, MO, and Brampton, ON, CAD

What we offer

• Competitive base salary + incentive bonus plan

• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

• An employee-centric company that values and truly appreciates our most important asset: You!

About the CompanyGCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience-marked by responsiveness, reliability, and personalized service-sets us apart as the supplier of choice in the industry.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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