Senior Manager of Revenue Operations

We are seeking a data-driven, process-focused Senior Manager of Revenue Operations to lead and scale our GTM infrastructure and analytics across Sales, Marketing, and Customer Success. This role is ideal for someone who thrives in high-growth SaaS environments, has deep CRM and data expertise, and can drive operational excellence through collaboration and execution. 

You will serve as the operational owner of GTM systems, processes, and reporting, helping to align revenue teams toward shared goals, eliminate friction, and ensure consistent pipeline and retention growth. This role reports into the Chief Marketing Officer and has strong cross-functional alignment with the VP of Sales, Chief Customer Officer and CFO. This role has one direct report – the business applications administrator. 

Key Responsibilities 

GTM Systems & Processes 

• Own and optimize core GTM systems (e.g., Salesforce, HubSpot, TaskRay, Salesloft, etc.). 

• Design and enforce scalable processes across lead management, opportunity tracking, renewals, and customer lifecycle management. 

• Manage system integrations and data flows between CRM, marketing automation, support, and billing systems. 

Sales Operations  

• Partner closely with Sales leadership to design, implement, and evolve sales processes aligned with growth targets. 

• Maintain and optimize territory planning, lead routing, and sales team capacity models. 

• Support compensation planning and administration in partnership with Finance and HR. 

• Oversee quote-to-cash workflows, contract management process, approval processes, and deal desk operations. 

• Deliver operational insights to drive rep productivity and sales efficiency. 

Reporting & Analytics 

• Build and maintain dashboards for GTM KPIs, pipeline health, revenue forecasting, churn analysis, and team performance. 

• Prepare weekly, monthly and quarterly reporting for leadership. 

• Support leadership with board-ready data visualizations and insights. 

Cross-Functional Enablement 

• Collaborate with Sales, Marketing, CS, and Product Marketing to drive GTM alignment and campaign execution. 

• Develop playbooks, process documentation, and training for GTM tools and workflows. 

• Lead post-mortems and continuous improvement loops across deals and campaigns. 

‍ Team Leadership 

• Manage and mentor Business Applications Administrator to drive improvement across business technology. 

• Set priorities, coach on systems and data modeling, and promote a proactive, service-oriented culture. 

• Serve as point of contact for tool vendors and budget planning for the RevOps stack. 

Qualifications 

Required Experience

• 5–7 years of experience in RevOps, Sales Ops, or Marketing Ops, ideally in a B2B SaaS company. 

• 2+ years managing people or leading cross-functional initiatives. 

• Expertise in CRM administration (Salesforce preferred), GTM systems, and data analytics tools. 

• Strong understanding of SaaS funnel metrics (CAC, LTV, pipeline coverage, NRR, churn). 

• Highly organized, execution-oriented, and comfortable managing competing priorities. 

• Strong orientation towards using technology, automation and AI to optimize processes across the GTM organization. 

Preferred Experience

• Experience supporting multiple GTM functions (Sales, CS, Marketing). 

• Experience with payments or utilization based business models 

• Familiarity with quote-to-cash workflows and CPQ tools.