Senior Manager of Marketing Communication

At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Join us and be part of a company that combines technology, service, and purpose to create lasting impact.

Primary responsibility for leading CSC’s marketing communications strategy and execution, ensuring clear and consistent messaging across internal and external channels while aligning brand narrative to business priorities.

Key Job Responsibilities:

• Narrative, Brand & Storytelling:
  • Own CSC’s internal and external narrative, ensuring clarity, consistency, and alignment across audiences and channels.
  • Shape and protect CSC’s brand architecture, tone, and voice to ensure brand continuity.
  • Lead storytelling efforts that bring CSC’s mission, people, and customer impact to life.
  • Identify, develop, and curate meaningful customer and partner testimonials, particularly to support B2B storytelling in partnership with the Sr. Manager.
• Executive & Corporate Communications:
  • Support executive communications, thought leadership, and high‑visibility messaging in close partnership with the Sr. Director.
  • Draft and refine executive materials including talking points, presentations, announcements, and messaging frameworks.
  • Prepare leaders for internal and external communications moments with clear, on‑brand narratives.
• Internal Communications:
  • Own hands‑on internal communications strategy and execution.
  • Translate company priorities, changes, and initiatives into clear and engaging messages for internal audiences.
  • Partner with senior leaders and cross‑functional teams to ensure employees remain informed and aligned.
• External Communications, PR & Social Strategy:
  • Oversee CSC’s social media strategy, ensuring messaging aligns with brand, narrative, and business priorities.
  • Manage and guide team member responsible for day‑to‑day social execution.
  • Serve as the primary point of contact for CSC’s PR agency of record, setting priorities, reviewing materials, and measuring impact.
  • Lead external communications including press releases, media outreach, and corporate announcements.
• Leadership & Cross-Functional Partnership:
  • Manage and mentor one Specialist role.
  • Collaborate closely with Growth Marketing, Partnerships, Product, Customer Success, Revenue Management, and executive leadership to ensure communications support business goals.

Other duties as assigned.

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401 (k) with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

Requirements:

• Minimum 6 years of experience in B2B marketing communications, corporate communications, PR, or brand storytelling. Bonus if experienced in B2B2C or B2C.
• Proven ability to shape and manage internal and external narratives for complex organizations.
• Hands‑on experience with internal communications, executive messaging, and external communications.
• Experience overseeing social media strategy, platforms, and brand voice.
• Proven experience managing PR agencies and external partners.
• Strong understanding of brand architecture and brand continuity.
• Experience managing at least one direct report.
• Exceptional writing, editing, and storytelling skills.

Comfortable working with senior executives and navigating high‑visibility communication moments