Senior Manager of Health Services

Hours Per Week: 40

Job Type: Full-time, Exempt 

Department: Medical (Multi-Site)

Summary/Objectives of Position

The Senior Manager of Health Services (SMHS) will plan, organize and manage the operations and activities of one or more health clinics or health programs, ensuring a strategy for clinic operations is in alignment with our vision, mission and strategic plan. The SMHS provides administrative and operational oversight of health service programs across multiple locations within a Federally Qualified Health Center (FQHC) business model. Health services include medical and social/enabling services.

This role is responsible for day-to-day operational performance, multi-site consistency, grant and contract deliverables, policy implementation, analytics, and regulatory readiness. This position does not provide clinical care and does not supervise clinical judgement, which remains under the authority of licensed clinical leadership, including the Medical Director, Chief Medical Officer, and Behavioral Health Clinical team.

Essential Duties, Functions & Responsibilities

• Develop schedules, staff hours, and patient flow for the center while executing corporate policies and procedures.
• Support site leadership in resolving day-to-day operational issues while maintaining regulatory compliance and patient centered access.
• Monitor site level operational performance and implement corrective action plans in collaboration with leadership.
• Coordinate operational staffing needs, schedule efficiencies, and coverage planning in partnership with site leadership, HR, and clinical leaders.
• Oversee operational compliance with HRSA, CMS, DHCS, FQHC models, IHS, and other federal, state, and local grant and contract requirements across all service lines approved and relevant to the clinic.
• Track, manage, and report on site specific and aggregate deliverables, milestones, and performance measures including but not limited to QAQI, grievance reports, clinic data and other reporting requirements.
• Coordinate documentation and operational readiness for monitoring visits, audits, and site reviews, policy and checklist compliance reports (e.g. monitoring sheets, checklists for temps, or other compliance).
• Lead the implementation and standardization of health services policies and procedures across all locations. 
• Coordinate policy reviews, updates, dissemination, and staff training in alignment with regulatory and accreditation requirements (e.g. AAAHC, HRSA, etc.) Work in collaboration with analysts and participate in regular meetings and discussions regarding collection, validation, and analysis of operational and programmatic data, including access, utilization, productivity, and service integration metrics. 
• Collaborate with Quality, IT, Grants, Compliance, Finance teams to ensure accurate and timely reporting.
• Prepare and present dashboards, performance reports, data analyses, assessments, survey findings, and community satisfaction results to executive leadership, funders, and committees.
• Serve as the primary operational liaison between the DOO and CEO, site leadership, clinical leadership, Quality, Compliance, Finance, HR, Grants and IT.
• Supervise non-clinical operational staff supporting health services programs, as applicable.
• Support training, communication, and change management related to system-wide operational initiatives.
• Support operational planning for new site openings, service expansions, and integration of new or expanded programs.
• Conduct day-to-day business of the clinics.
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the clinics.
• Responsible for supervision of the clinic's plan for meeting productivity goals.
• Facilitate site meetings, in-service meetings, attend and participate in management meetings, community partner meetings, and marketing activities as required.
• Supervise medical department staff and maintain an appropriate working environment for physicians and employees.
• Work together with Finance and Behavioral Health department to develop an annual business plan for the clinic.
• Perform annual performance and development reviews for team members.
• Motivate/lead clinic staff and set goals/priorities for staff, including deploying incentive compensation programs.
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience. 
• Ensure compliance with HIPAA, OSHA, and other regulatory requirements protecting information and privacy.
• Other work-related duties as assigned by supervisor, or management personnel. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Minimum Mandatory Qualifications

Education: 

• Bachelor’s degree in Healthcare Administration, Public Health, Business Administration or related field required.
• Master’s degree in in Healthcare Administration, Public Health, Business Administration or related field preferred.

Experience: 

• Minimum 5-7 years of progressive healthcare operations experience, including multi-site oversight required.
• Minimum 5 years FQHC, community health center, or nonprofit healthcare environment required.
• Experience with HRSA Health Center Program compliance and UDS operational reporting.
• Experience supporting AAAHC accreditation and OSHPD-regulated facilities. 
• Experience supporting integrated medical, behavioral health, and social service models. 

License/Certification: 

• Valid CA driver’s license is required.

Skills: 

• Demonstrate experience with grant compliance, regulatory readiness, and operational analytics required.
• Strong leadership, project management, and communication skills.
• Monitor adherence to approved policies and escalate gaps or risks to the CEO with recommended solutions.
• Must possess or be able to obtain specific regulatory knowledge as it pertains to Indian health from entities such as IHS, CRIHB, IHP, and the State of California.
• Familiar with applicable employment laws.
• Must demonstrate the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.
• Possess the ability to perform well in group problem-solving situations and use reason even when dealing with highly emotional topics.
• Available and willing to travel as needed.
• Available to work evening and weekend hours as needed.  
• Willingness to learn new skills and participate in training sessions relevant to the position.

Communication Skills:

• Demonstrates proficiency in communication and writing skills.
• Language Skills: Ability to read, analyze, and interpret general and professional documents. 
• Ability to write routine reports and correspondence. 

Interpersonal Skills:

• Ability to foster teamwork; train and direct the work of team members and colleagues.
• Excellent organizational skills, including the ability to work productively and make independent decisions.

Technology

• Familiar with electronic healthcare records systems. 
• Proficiency with using computer-based applications (e.g. Microsoft Office) and clinical information management systems.

Benefits Offered at BAIHP:

At BAIHP, we value our employees and strive to provide comprehensive benefits to support their well-being, financial security, and work-life balance. Here's what we offer:

• 401(k) matching
• Dental, Health, & Vision insurance
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Vacation Reward)
• Employee Assistance Program (EAP)

Indian Preference

Bakersfield American Indian Health Project (BAIHP) complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans under the Indian Preference Act (Title 25, US Code, Sections 472 and 473).  Subject to, but not in derivation of the Act, we are an equal opportunity employer.