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Senior Manager of Accessioning

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Newport Beach, CA

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JOB DETAILS
SKILLS
Budget Reporting, Budgeting, Business Plan, Clinical Laboratory, Communication Skills, Computer Skills, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Direct Sales, Documentation, Emergency Response, Healthcare, Interpersonal Skills, Marketing, Multitasking, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Process Improvement, Project Tracking, Quality Control, Quality Management, Quality Metrics, Reporting Skills, Resource Utilization, Safety Compliance, Safety Standards, Safety/Work Safety, Sales, Sales Support, Service Delivery, Staff Motivation, Staff Training, Statistics, Strategic Planning, Team Lead/Manager, Technical Support, User Documentation
LOCATION
Newport Beach, CA
POSTED
30+ days ago
Senior Manager of Accessioning
Location: Newport Beach, CA
Schedule: Full onsite | Monday Friday | Day Shift
$10k Sign-On Bonus offered!

Position Summary
The position has the responsibility for the planning, coordination, evaluation, and supervision of all operational activities and personnel for the Accessioning department. Ensures that all activities are carried out efficiently and in accordance with proper procedure.

This is a management position responsible for working with many sites and with cross-functional teams. This position will drive process change, collaboration, quality, and seek continuous improvement within the Accessioning department. Will work closely with the Director of Accessioning to ensure that our values are followed, budgets are managed and departmental goals are attained.

Core Responsibilities
" Supervises and manages the staff and daily operations of Accessioning, a 24 hour per day function
" Collaborates with internal and external resources including Sales and the Clinical Laboratory to ensure consistent delivery of quality services and continuous quality improvement
" Builds, promotes, and develops a strong service culture and dedication to personalized service to ensure client satisfaction
" Works with department management to handle escalated issues for assigned business functions
" Ensures that employees are trained and compliant with SOP's and competency checklists
" Ensures quality control and compliance procedures are followed and QC reports are up to date
" Maintains statistics for assigned business functions on productivity and generates reports for review by the Director of Accessioning
" Ensures records are kept up-to-date and maintained in accordance with departmental policies and procedures
" Oversees, plans, and prepares for inspections
" Sets department objectives and performance goals; monitors personnel and resource utilization on an ongoing basis and makes adjustments in staffing to facilitate achievement of the goals and objectives
" Supervisors and participates in personnel management activities for the department; selects and hires personnel; conducts or guides supervisor in selection interviews, hiring, motivating and training staff
" Conducts or guides supervisors in performance appraisals, documenting deficiencies, developing plans for improvement and counseling employees
" Monitors work performance to determine staff resources utilization; reviews monthly work statistics and budget reports; establishes work performance standards and adjusts staffing levels as needed; works to maximize the team's efficiency, productivity and performance
" Contributes to the development of internal systems which support the work of the assigned business functions; defines needs and coordinates the development of manual and/or automated systems to facilitate workflow; remains current on hardware and software capabilities and ensures employees are trained in the use of automated equipment or new programs
" Ensures that a safe working environment is maintained and that safe work practices are employed
" Maintains knowledge of CAP/CLIA requirements
" Accountable for the operation of a 24 hour function, including responding to emergencies, and attendance at meetings outside of working hours as needed
" Assists with the development and implementation of strategic plans for assigned business functions
" Will provide technical assistance to staff for training purposes and for problem solving
" Participates in meetings with Sales and Marketing to actively support sales and marketing initiatives
Additional Responsibilities (may be assigned):
" May assist with the planning and administration of budgets for assigned business functions
" Perform other duties as assigned by the Director of Accessioning

Education:
BA/BS degree or equivalent experience preferred

Experience:
Five (5) or more years of experience supervising a support services operation or business function preferred and at least four years of recent supervisory experience in the healthcare field. Prior experience in a clinical laboratory preferred

Qualification Requirements:
" Direct sales or customer service skills
" Ability to make critical decisions under stressful situations
" High exposure to problem solving and decision making in the workplace
" Demonstrated success in leading team members to reach goals and objectives
" Demonstrated success in meeting high performance standards with regard to work quality and quantity
" Strong interpersonal skills to effectively communication with all employees and clients
" Strong computer skills to accomplish tasks
" Strong organizational skills and attention to detail
" Ability to work independently and within a team environment
" Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
" Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual

About the Company

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