Job Description
The Senior Manager, MN Clinical Ops is responsible for the planning, organizing, and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program, or department. The Senior Manager, MN Clinical Ops plays an important role in coordinating the strategic planning, program, and policy development for multiple sites to ensure successful implementation and monitoring. Ensures department supports the needs of patients, physicians, and staff and implements process improvement initiatives.
Job Duties & Responsibilities
Manages the administrative and clinical services for one or more physician office sites. Plans, coordinates, implements, and monitors projects and initiatives relating to operations, and ensuring they are consistent with strategic mission. Ensures compliance with state and federal laws, professional and regulatory agency standards, and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures, and protocols. Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk, and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements. Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue enhancement. Develops business and operations plans for assigned areas, programs, and services in collaboration with Director. Establishes effective patient care processes and workflows in collaboration with other leaders. Develops and supports policies and procedures that support the provision of quality and timely patient care services. Maintains appropriate quality control programs and partners proactively with risk, quality, safety, and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services. Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement, and implementation of key systems and system and workflow enhancements.
Supervision and Human Resources
Supervises employees, including administrative, clinical, technician, and health information staff. Hires candidates, assumes responsibilities for the assessment and improvement of competencies, work assignments, and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline, and terminating employment. Ensures daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
Change Management and Process Improvement
Supports organizational restructuring, new workflows, processes, programs, and technologies within a department and in conjunction with multiple departments or specialties. Manages change, including the transitions of new physicians and programs; develops specific transition plans to ensure successful implementation. Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
Qualifications
Education: Associates Degree in Nursing required Bachelors Degree in Nursing, Business, or Healthcare Administration preferred
License/Certification: Valid CA RN license required Basic Life Support (BLS) from AHA Healthcare Provider Certified preferred Ambulatory Care Nursing - AAACN Certification preferred
Experience: Eight (8) years of experience in healthcare management or related field required Three (3) years of experience in business planning, performance improvement, data analytics, and healthcare operations preferred Experience in Oncology operations highly preferred
Cedars Sinai is one of the largest nonprofit academic medical centers in the United States, and it is the largest private academic medical center in the Western United States. The Cedars Sinai main campus, which encompasses nearly 24 acres, is located at the point where the cities of Los Angeles, Beverly Hills, and West Hollywood meet. Cedars Sinai has been recognized annually by U.S. News & World Report’s top 10 best hospitals in the U.S. The institution most recently placed No. 7 among a select group of 20 Honor Roll hospitals and ranked nationally in a dozen specialties. In addition, Cedars Sinai ranked No. 3 in California and No. 2 in the Los Angeles metro area.
Within Cedars Sinai, the Institute for Research on Health Aging conducts multi-disciplinary research that prioritizes the prevention of cardiovascular disease, neurocognitive disease, and cancer. Our focus is on translating new research discoveries into pragmatic interventions aimed at promoting healthy aging across diverse populations. Our approach involves human physiology, cohort, and clinical trial studies and our team includes established experts in population, clinical, translational, basic, and data science.