TITLE: Senior Manager, Mission Support Services Group Hybrid Role This role will lead the team and contribute to integration efforts, while also evaluating and interpreting emerging technologies. The individual will support the development of internal training, ensure alignment with business opportunities, and serve as a deep technical resource for customer-facing teams. In this newly created position, the ideal candidate has a strong desire for solving complex problems. Using current capabilities, strong technical expertise, and creativity, this position will help solve customer problems. This position will supervise a technical team, support hands-on product training for the entire Customer Activities Group, and will support implementation and on-going support for our deployed products. In addition, ideation and invention of new ideas using our products, technology as well as new markets and use cases for our products are welcome as a part of this team’s role at REDCOM. JOB SUMMARY: We are seeking a highly skilled and strategic technical leader to lead a team supporting technology-driven innovation and technical expertise. This role is responsible for driving system integration efforts, evaluating emerging technologies, exploring the art of the possible, and aligning technical capabilities with customer and market opportunities. In addition to leading technical initiatives, the Senior Manager of the Mission Support Services group will oversee the technical support team, ensure timely resolution of trouble tickets and maintain a high standard of service to our customers. This role will also play a critical part in shaping internal training initiatives and will serve as a key technical resource to customer-facing teams. The ideal candidate brings a strong technical background, leadership experience, and a passion for innovation and collaboration across cross-functional teams. This position will foster a culture of failing fast, learning, improving, and iterating quickly; evaluation of emerging technologies as it relates to integration and implementation will be a key driving factor in creating additional market solutions and new product sets. This leader will work closely with leaders in Strategy, R&D, Business Development, Software Development, and Technology organizations. ESSENTIAL JOB FUNCTIONS AND KEY RESPONSIBILITIES:
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ABOUT REDCOM LABORATORIES, INC.: REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York. Since 1978, REDCOM has been developing advanced strategic, operational, and tactical communication solutions with a focus on interoperability, flexibility, and ease of use. REDCOM has a long history of successful deployments at the highest levels of government, in telephone networks around the globe, and in leading Department of Defense (DoD) communications programs for the Army, Air Force, Marines, and Navy. REDCOM was awarded a Rochester Top Workplaces award in 2020, 2021, and 2022. We also earned national recognition last year with the Top Workplaces Woman-Led Culture Excellence award! These awards are based solely on employee feedback gathered through an anonymous survey that uniquely measured 15 drivers of engaged cultures. These drivers are critical to the success of any organization, including alignment, engagement, leadership, and connection. The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position. Senior Manager, Mission Support Services Group: Hiring Range $105,000 - $125,000 |