People & Safety
Safety is foundational. Everything we do demonstrates an appreciation for quality of life, and every act values the lives of our employees, contractors, co-workers, customers, and communities.
Senior Manager, Mission-Critical Technology Solutions
MetroLINK
Pomona, California
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JOB DETAILS
SALARY
$119,239–$184,822 Per Year
JOB TYPE
Full-time
SKILLS
Administrative Skills, Agile Programming Methodologies, Analysis Skills, Application Integration, Applications Security, Benchmarking, Budgeting, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Construction, Continuous Improvement, Contract Management, Control Systems, Cost Control, Cost Estimates, Cost Reporting, Customer Experience, Disciplinary Action, Documentation, Emergency Response, Emerging Technology, Enterprise Applications, Establish Priorities, Expense Tracking, Financial Analysis, Heavy Equipment/Vehicles, Identify Issues, Leadership, Lean Six Sigma, Maintain Compliance, Manufacturing Data Management, Microsoft Exchange Server, Monitor Regulations, Office Equipment, Operational Improvement, Operational Strategy, Operational Support, People Management, Performance Analysis, Performance Management, Performance Reviews, Physical Demands, Physical Security, Policy Development, Procedure Development, Process Improvement, Product Management, Product Strategy, Project/Program Management, Railroad Construction, Reengineering, Regulatory Compliance, Requirements Management, Research Skills, Root Cause Analysis, Scrum Product Owner, Service Delivery, Six Sigma Certification, Six Sigma Green Belt, Software Development, Staff Training, Statistical Reports, Statistics, System Integration (SI), System Operations, Systems Administration/Management, Team Building, Technical Delivery, Technical Leadership, Technical Strategy, Technical Support, Time Management, Train Transportation, Training/Teaching, Warehousing
LOCATION
Pomona, California
POSTED
4 days ago
Job Title: Senior Manager, Train Control Systems
Working Title: Senior Manager, Mission-Critical Technology Solutions
PURPOSE OF POSITION
The Senior Manager, Mission-Critical Technology Solutions, oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability. The position oversees train control applications, safety and physical security systems, and related technologies that enable safe, efficient, and reliable transportation service while enhancing the customer experience.
DISTINGUISHING CHARACTERISTICS
The classification is not part of a job series.
SUPERVISION EXERCISED AND RECEIVED
- Receives general oversight from director and executive level management
- Responsible for supervising and monitoring performance for a regular group of employees or department
WHAT TO EXPECT NEXT
- Applications will be reviewed, and those most qualified will be forwarded to the hiring authority for consideration. The first review of applications begins July 13th, 2026. Interested applicants are encouraged to apply immediately.
The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
- Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met.
- Manages and oversee complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency.
- Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems in accordance with established service and maintenance agreements.
- Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems; oversees system implementations, upgrades, and testing; and monitors regulatory and legislative developments to drive continuous improvements in safety, reliability, and operational effectiveness.
- Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information.
- Leads root cause analysis and resolution of application and system integration issues.
- Leads Lean and Six Sigma continuous improvement initiatives.
- Leads technology product strategy, vision and roadmap development.
- Conducts research on emerging technologies in support of mission-critical solutions; recommends technologies that improve operational performance, increase service reliability, reduce costs, and enhance the delivery of Metrolink services.
- Monitors developing legislation related to assigned areas of responsibility; recommend and implement equipment, practice and procedural improvements.
- Participates in the preparation and administration of assigned program budget; monitors expenditures.
- Communicates with other departments, contractors, consultants, and third parties about requirements and project needs.
- Clearly communicates technology product requirements through epics, stories, and other pertinent documentation.
- Leads planning, backlog refinement, and retrospective activities.
- Monitors and evaluates staff to establish training needs within the department and ensure staff meets objectives and expectations.
- Prepares analytical and statistical reports on assigned project operations and activities, including but not limited to memorandums and instructional manuals.
- Respond to emergencies on a 24-hour, 7 days a week, 365 days a week operation.
- Applies Agile methodologies to deliver technology solutions and business value.
- Actively drives the realization of Agency goals and objectives.
- The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable laws.
Education and Experience
- Bachelor’s Degree in Networking, or closely related technology field.
- A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support
- A minimum of five (5) years of work experience managing and supervising personnel, contracts and consultants.
- Experience working with complex operations systems/ software such as dispatch, enterprise management, or other mission-critical systems of software.
- A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of the required experience.
Preferred Qualifications
- Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems
- Experience in railroad operations and have or obtain General Code of Operating Rules (GCOR) certification within one year
- Lean Six Sigma Green Belt Certification
- AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification
Knowledge, Skills, and Abilities
Knowledge of:
- Expert level knowledge of the following:
- Current business management theory, concepts, and techniques for process improvement, including benchmarking and reengineering.
- Agile software development methodologies, values, and procedures; design, development, and implementation of software and hardware solutions, systems, or products
- Enterprise applications and closed network environments.
- Rail transportation policies, rules and procedures, and public agency environments.
- Third party agreements, party rights, and indemnifications.
- Principles and practices of budget preparation and administration.
Skilled In:
- Analyzing financial data, cost reports, and general cost estimates.
- Organizational, planning and prioritization
- Strong and effective leadership, team building, communication, and time management
Ability to:
- Maintain relationships with appropriate railroad or functional industry partners. Ensure problems are prevented through analysis, measurement, and process improvements.
- Provide clear direction and policies to eliminate or reduce potential conflicts.
- Write technical scope of work and estimate costs.
PHYSICAL REQUIREMENTS
- Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations
- Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery
- Transport equipment or boxes up to 25 lbs
- Exchange ideas by means of communication
- Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks
- Hear and perceive the nature of sounds when working on or near railroad tracks
- Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations
Working Conditions
Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.)
Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA.
Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position.
In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The SCRRA is an Equal Opportunity Employer. EEO/ADA
About the Company
M
MetroLINK
METROLINK CAREERS
JOIN OUR TEAM
With a shared purpose and commitment to excellence, we strive to motivate and challenge our employees to explore the limits of their potential. We promote a culture of innovation, safety, team-work, collaboration, and respect. We strongly encourage candidates from diverse backgrounds,skills and experiences and actively eliminate disparities through inclusive hiring practices, that acknowledge the contributions and potential of all candidates.
WHO WE ARE
Advancing the well-being of our riders, our communities, and our planet, one ride at a time.
Metrolink is Southern California’s regional passenger rail service. As a leader in sustainable transportation and a force for equity and economic prosperity, we work hard every day to make our region more accessible by train. We improve the quality of life for all of our communities by empowering riders to choose how they travel and connecting people to greater opportunity and new experiences. As a result, our riders get where they need to go without worrying about access to transportation or sitting in traffic. Metrolink counts nearly 12 million annual boardings, removes an estimated 9.3 million vehicles from the road and reduces greenhouse gas emissions by 130,000 metric tons with our fleet of Tier 4 clean technology locomotives each year.
WHAT'S IT LIKE WORKING AT METROLINK?
Our employees stand at the very heart of our success – they devote their ideas, creativity, knowledge and entrepreneurial spirit to ensuring a great customer experience. We support and develop our employees through targeted, customized, professional development and a healthy work-life balance, a culture focused on innovation and connecting people to opportunity.
OUR VALUES
Quality
We operate on best practices and principles with a continued focus on providing high-quality service to our customers every day on every ride.
Efficiency
As responsible stewards of public funds, we embrace innovative solutions and continuous improvement for the lowest cost and most efficient operations.
Growth
We continuously seek creative, progressive, and collaborative solutions to promote investment, develop partnerships, and increase capacity to improve the mobility of Southern Californians.
EMPLOYEE BENEFITS
Invest In Wellness
- Medical, Dental, Vision, Disability & Life Insurance
- Accessible Health Coaching
- Flexible Savings Account
- Employee Assistance Program
- Work-life balance
Access Greater Opportunity
- Network & Connection
- Professional Development
- Tuition reimbursement
- Community Volunteer
- Opportunities
Plan for The Future
- Retirement Planning
- CalPERS
- Railroad Retirement Board
- 457 Plan
- Transportation pass
- Paid Time Off
INTERNSHIPS & PROGRAMS
The Metrolink Internship programs are a unique opportunity for current college students, recent grads and those enrolled in specialized program, to gain real world experience, work with industry leaders and exercise practical application of academic studies. Our interns work closely with our team members on agency wide projects to advance their technical, personal, and leadership skills, while enhancing mobility of Southern Californians.
COMPANY SIZE
1,000 to 1,499 employeesINDUSTRY
Travel, Transportation and Tourism
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Professional Development, Subsidized Commuting, Employee Referral Program, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Vehicle Allowance, Work From Home, Life Insurance, Merchandise Discounts
FOUNDED
1992
WEBSITE
http://www.metrolinktrains.com/