Senior Manager Marketing Operations - Aurora, IL

Select how often (in days) to receive an alert:At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.Senior Manager Marketing Operations - Aurora, ILWE ARE AUDIONOVAWhere You Can Belong - Where You Can Grow - Where You Can Have An ImpactSenior Manager, Marketing OperationsSalary: $123,000.00-$140,000.00 + BonusLocation: Aurora, IL/HybridHours: 8:30am-5:00pm Mon-FriRole Summary:The Sr. Manager, Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management, process rigor, and operational coordination.This role serves as the operational backbone of the marketing organization—ensuring budgets are tracked, spend is controlled, campaigns are coordinated, and the organization operates with clarity and consistency.This role is critical to enabling marketing performance by ensuring the organization operates with financial discipline, executional clarity, and operational consistency at scale. This role is ideal for an operator who thrives in building structure, enabling teams, and bringing clarity to complex, fast-moving environments.Key ResponsibilitiesBudget Management & Financial GovernanceTrack and manage marketing spend across all channels against approved budgetsMaintain up-to-date visibility into spend pacing, commitments, and remaining budgetPartner with Finance on accruals, forecasting inputs, and variance reportingEnsure financial discipline and compliance across the marketing organizationOwn end-to-end invoicing process across agencies and vendorsEnsure invoices align to contracts, deliverables, and approved budgetsMaintain centralized tracking of vendor spend and commitmentsPartner with Procurement/Finance on contract and payment processesProgram Operations & FulfillmentOversee operational execution of key marketing programs, ensuring alignment between marketing initiatives and front-line impactEnsure timelines, deliverables, and dependencies are tracked and deliveredDrive consistency and standardization across execution processesCapacity & Demand Alignment ReportingBuild and maintain operational visibility that connects marketing demand to clinic capacityProvide visibility into over/under-demand by market, channel, and time periodSurface risks and constraints that may impact marketing performance or patient accessMarketing Calendar & Execution CoordinationOwn centralized integrated marketing calendar across all channels and teamsEnsure campaigns, promotions, and initiatives are visible and coordinatedIdentify conflicts, gaps, or misalignment in execution timingNPS & Customer Feedback ReportingOwn collection, aggregation, and reporting of NPS and patient feedbackEnsure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomesKey Success MetricsBudget adherence and spend accuracyForecast and pacing visibilityInvoice accuracy and timelinessMarketing calendar completeness and adoptionVisibility into demand vs. capacityQuality and consistency of reporting outputsProfile6–10+ years in marketing operations, business operations, or similar roleStrong financial and process management skillsHigh attention to detail and organizational rigorExperience managing budgets, vendors, and cross-functional workflowsComfortable operating in a multi-channel, multi-location environmentExperience building or scaling operational processes in a growing or evolving organizationWe love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.Sonova is an equal opportunity employer.#J-18808-Ljbffr